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BBB Accredited Business since
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This company offers new and used auto and light truck sales, as well as, repair and services.
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A BBB Accredited Business since
BBB has determined that Dane County Auto Sales, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dane County Auto Sales, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jesse Geist, General Manager Mr. James P. Van Horn, Owner Ms. Shannon Laehn, Business Development Director Ms. Tina Tasche, Customer Relations Manager
Related BusinessesSheboygan County Budget Auto Chuck Van Horn Chrysler Dodge Jeep Ram Van Horn Mazda First Chrysler, Inc. Van Horn Hyundai of Fond Du Lac, Inc. Van Horn Chevrolet CARite of Milwaukee, Inc. Van Horn Latino, LLC Van Horn Automotive Group, Inc.
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tire Dealers Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Transmissions - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Suspension Auto Repair - Tune-Up Auto Repair - Power Steering New Car Dealers (NAICS: 441110)
Products & Services
Dane County Auto Sales, Inc. sells the following brand(s): Chrysler, Dodge, Jeep, Ram
Hours of Operation
|M||:||8:30 AM - 8:00 PM|
|T||:||8:30 AM - 8:00 PM|
|W||:||8:30 AM - 8:00 PM|
|Th||:||8:30 AM - 8:00 PM|
|F||:||8:30 AM - 6:00 PM|
|S||:||8:30 AM - 5:00 PM|
Industry TipsAuto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1411 US Highway 51 North
Stoughton, WI 53589 (888) 873-7310 (608) 873-5621 Directions
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- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (888) 873-7310(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/26/2016||Guarantee/Warranty Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Within 1000 miles I found out the motor was defective and is burning 1 quart of oil every 200-300 miles. After having a dealership replace the filter and fill the the oil since it was empty I found out other defects. Tie rod needed to be replaced and 1 of the struts are bad. There should have been an inspection on the vehicle that was never even the tires had the wrong tire pressure as little as 15psi. I expect the items to be fixed since it was sold under no inspection for major defects.
Desired Settlement: I expect the Cadillac to be fixed to how it should have left the lot with no defects.
The purpose of this email is to respond to Ms. *** ******’s complaint regarding her purchase of the **** ******** *** from Dane County Auto Sales, Inc. The BBB has assigned the complaint the reference number *******.
Please note I have attached several documents to this email. The first page is the Repair Order generated by our Service Department when they performed the initial inspection of the vehicle. Contrary to Ms. *** ******’s assertion, the Cadillac was fully inspected as required by Wisconsin law. You will also find a copy of the Wisconsin Buyer’s Guide that was attached to the window of the vehicle. Please note that the vehicle was sold “AS-IS-NO WARRANTY” as the dealership did not mark the box in the lower left corner indicating any warranty. You will also find a copy of first page of the Auto Check (a “CarFax” like service provided by TransUnion) and a copy of the first page of the CarFax, both signed by Ms. *** ******. Finally, you will find a copy of the Purchase Contract where it once again indicates the sale is “AS-IS”.
The dealership was unaware of any major defect in the engine which would cause it to burn oil at a rate of one quart per 200-300 miles. The inspection and testing of the engine revealed no excessive oil consumption.
The other items Ms. *** ****** indicates are maintenance items. The struts and tie rods will wear over time. The vehicle is a 7 year old vehicle with ******* miles on it at the time of sale. While they may have needed replacing, they did not prevent normal operation nor render the vehicle unfit for operation. While we sympathize with Ms. *** ******, we do not replace all wear and tear items on our used inventory.
As a measure of good will, the dealership is willing to replace the bad strut at no cost to Ms. *** ******. The dealership will also perform additional diagnostic testing on the engine to determine whether the oil consumption issue can be identified.
If I can be of further assistance, please feel free to contact me.
On Sat, Mar 22, 2014 at 1:34 PM, ******* *** ****** ******************** wrote:
Customer Reviews Summary