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BBB Accredited Business since

Dane County Auto Sales, Inc.

Phone: (608) 873-5621 Fax: (608) 873-8353 View Additional Phone Numbers 1411 US Highway 51 North, Stoughton, WI 53589 http://www.danecountyauto.com


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Description

This company offers new and used auto and light truck sales, as well as, repair and services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dane County Auto Sales, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dane County Auto Sales, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Dane County Auto Sales, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: August 27, 2012 Business started: 06/01/2012 in WI Business started locally: 06/01/2012 Business incorporated 09/10/2009 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Wisconsin Department of Financial Institutions
345 W. Washington Ave. 4th Floor, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 266-1064
askthesecretary@dfi.state.wi.us

Type of Entity

Corporation

Business Management
Mr. Jesse Geist, General Manager Mr. James P. Van Horn, Owner Ms. Shannon Laehn, Business Development Director Ms. Tina Tasche, Customer Relations Manager
Contact Information
Principal: Mr. Jesse Geist, General Manager
Customer Contact: Ms. Tina Tasche, Customer Relations Manager
Principal: Mr. James P. Van Horn, Owner
Related Businesses
Sheboygan County Budget Auto Chuck Van Horn Chrysler Dodge Jeep Ram Van Horn Mazda First Chrysler, Inc. Van Horn Hyundai of Fond Du Lac, Inc. Van Horn Chevrolet CARite of Milwaukee, Inc. Van Horn Latino, LLC Van Horn Automotive Group, Inc.
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tire Dealers Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Transmissions - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Suspension Auto Repair - Tune-Up Auto Repair - Power Steering New Car Dealers (NAICS: 441110)

Products & Services

Dane County Auto Sales, Inc. sells the following brand(s): Chrysler, Dodge, Jeep, Ram

Hours of Operation
M: 8:30 AM - 8:00 PM
T: 8:30 AM - 8:00 PM
W: 8:30 AM - 8:00 PM
Th: 8:30 AM - 8:00 PM
F: 8:30 AM - 6:00 PM
S: 8:30 AM - 5:00 PM
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment

Customer Review Rating plus BBB Rating Summary

Dane County Auto Sales, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1411 US Highway 51 North

    Stoughton, WI 53589 (888) 873-7310 (608) 873-5621

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/26/2016 Guarantee/Warranty Issues | Complaint Details Unavailable
3/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Within 1000 miles I found out the motor was defective and is burning 1 quart of oil every 200-300 miles. After having a dealership replace the filter and fill the the oil since it was empty I found out other defects. Tie rod needed to be replaced and 1 of the struts are bad. There should have been an inspection on the vehicle that was never even the tires had the wrong tire pressure as little as 15psi. I expect the items to be fixed since it was sold under no inspection for major defects.

Desired Settlement: I expect the Cadillac to be fixed to how it should have left the lot with no defects.

Business Response:

The purpose of this email is to respond to Ms. *** ******’s complaint regarding her purchase of the **** ******** *** from Dane County Auto Sales, Inc.  The BBB has assigned the complaint the reference number *******.

 

Please note I have attached several documents to this email.  The first page is the Repair Order generated by our Service Department when they performed the initial inspection of the vehicle.  Contrary to Ms. *** ******’s assertion, the Cadillac was fully inspected as required by Wisconsin law.  You will also find a copy of the Wisconsin Buyer’s Guide that was attached to the window of the vehicle.  Please note that the vehicle was sold “AS-IS-NO WARRANTY” as the dealership did not mark the box in the lower left corner indicating any warranty.  You will also find a copy of first page of the Auto Check (a “CarFax” like service provided by TransUnion) and a copy of the first page of the CarFax, both signed by Ms. *** ******.  Finally, you will find a copy of the Purchase Contract where it once again indicates the sale is “AS-IS”.

 

The dealership was unaware of any major defect in the engine which would cause it to burn oil at a rate of one quart per 200-300 miles.  The inspection and testing of the engine revealed no excessive oil consumption. 

 

The other items Ms. *** ****** indicates are maintenance items.  The struts and tie rods will wear over time.  The vehicle is a 7 year old vehicle with ******* miles on it at the time of sale.  While they may have needed replacing, they did not prevent normal operation nor render the vehicle unfit for operation.  While we sympathize with Ms. *** ******, we do not replace all wear and tear items on our used inventory.

 

As a measure of good will, the dealership is willing to replace the bad strut at no cost to Ms. *** ******.  The dealership will also perform additional diagnostic testing on the engine to determine whether the oil consumption issue can be identified. 

 

If I can be of further assistance, please feel free to contact me.

Consumer Response:

On Sat, Mar 22, 2014 at 1:34 PM, ******* *** ****** ******************** wrote:

Brad,
I received everything expected and more from dane county auto.  They replaced my ty rods and struts.  They also did a diagnostic and an engine flush to find my engine was just old and would need a quart of oil in between each oil change.  Dane county auto even went above and beyond by fixing my blinker, fog light, and hatch.  The manager mark and bob from the body shop were personable and extremely accommodating.  The only person I had a problem with was ***** the salesman he was very short with me and had me transferred 4 times before I could ever reach him.

Sent from my iPhone

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

5 Customer Reviews on Dane County Auto Sales, Inc.
Neutral Experience (0 reviews)
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