4/1/2014 I sent two online apps, one of which was not received. I contacted Boucher and spoke with ***** and that I wanted to know if I qualify for a SUV with my bad credit. He told me he pretty sure they could work with me. I informed him how I felt about rejection and that I didn't want to deal with that in person again. He assured me I would be fine. I worked with ****** and she allowed me to look at leased vehicles and she went to inquire about if I qualify and was told to look at pre-owned SUVs only. I found a truck, Buick, and did a test drive. Loved it!!!! She goes to finance again and was told no that $20k with 70k miles would not get financed. I was told to look at a Mazda that was high in miles as well but I assume less value. Every truck I looked at, I didn't qualify for. So I was told that the Mazda would be more in my range and that they just needed to send it through service. I was told they would have it done by Monday 3/31. Nothing happened... ****** did call to say service is busy and short people and it's going to take more time. I followed up today and was told to direct my attention to anything under 14k, under 50k miles and it has to be a car at this point. I asked what happened with the Mazda and was told it still hasn't been processed. I mentioned again that I wanted an SUV and was asked do I want to "drive" ? Very disappointed by the attitude. Left msg for ****** that I will weigh other options and follow up if I find anything on the site. Referred brother to a different dealership who was very interested in the dodge charger.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Ethel P. on 4/1/2014 | Submit a Customer Review
X

Comments

Report Abuse I felt either they didn't feel I was a priority because of my credit to push service to clear the Mazda. So, because they didn't care they just told the salesman to push me into a car because I should be glad to take anything they offered due to my credit. Then I was told the same old saying that you get a car to build your credit then next time you can get what you want. Same crap I was told in the past and it resulted in buyers remorse. High payment for a car that u didn't like or fit my needs. I'm very unhappy that I felt like a second class citizen. I will definitely share my experience with all that will care to hear. by Ethel P. on 4/2/2014

Was this review helpful to you? YesNo
3/10/2014 Worst experience of my life. The salesman was great and accommodating. The sales manager on the other hand was not. He talked down to my husband and I as if this was our first car buying experience. Not only did he tell us we were "lucky" to receive financing but he screwed up the numbers we had agreed upon. We were there to purchase a brand new 2014 Kia. There was a scuff on the bumper that their service guy could not buff out. They did not want to work with us and expected us to pay full price for a damaged vehicle. Ultimately, they agreed to pay us $50 for the damage which would not cover fixing it elsewhere. The company also falsely advertised receiving a TV or Keurig with the purchase of a new 2014 AND and Kindle fire with a trade in worth $2500 or more. They tried to only give us the tv.(my trade in was worth over $16000) Ultimately after being insulted and having the finance manager bring the error in numbers to our attention, we walked. We were there all day and fell like we were jerked around every step of the way. The internet pricing is also a joke. Customer service did not appear to be of importance. We will NEVER return to any Boucher dealer.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Angelica E. on 3/10/2014 | Submit a Customer Review
Was this review helpful to you? YesNo