I sent two online apps, one of which was not received. I contacted Boucher and spoke with ***** and that I wanted to know if I qualify for a SUV with my bad credit. He told me he pretty sure they could work with me. I informed him how I felt about rejection and that I didn't want to deal with that in person again. He assured me I would be fine. I worked with ****** and she allowed me to look at leased vehicles and she went to inquire about if I qualify and was told to look at pre-owned SUVs only. I found a truck, Buick, and did a test drive. Loved it!!!! She goes to finance again and was told no that $20k with 70k miles would not get financed. I was told to look at a Mazda that was high in miles as well but I assume less value. Every truck I looked at, I didn't qualify for. So I was told that the Mazda would be more in my range and that they just needed to send it through service. I was told they would have it done by Monday 3/31. Nothing happened... ****** did call to say service is busy and short people and it's going to take more time. I followed up today and was told to direct my attention to anything under 14k, under 50k miles and it has to be a car at this point. I asked what happened with the Mazda and was told it still hasn't been processed. I mentioned again that I wanted an SUV and was asked do I want to "drive" ? Very disappointed by the attitude. Left msg for ****** that I will weigh other options and follow up if I find anything on the site. Referred brother to a different dealership who was very interested in the dodge charger.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
I felt either they didn't feel I was a priority because of my credit to push service to clear the Mazda. So, because they didn't care they just told the salesman to push me into a car because I should be glad to take anything they offered due to my credit. Then I was told the same old saying that you get a car to build your credit then next time you can get what you want. Same crap I was told in the past and it resulted in buyers remorse. High payment for a car that u didn't like or fit my needs. I'm very unhappy that I felt like a second class citizen. I will definitely share my experience with all that will care to hear.
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