I brought my 22 year old son to Boucher Chevrolet in Waukesha for his first dealership car buying experience. My son had found a car he likes on the internet, so we new what we wanted. Our sales rep inquired if we were on a time restriction in which we told her yes and how much time we had. We wanted the car and was told we could put "hold money" on it until we could come back with more time. That process turned into a full purchase agreement and went over our allotted time by 40 minutes. We left the dealership with no hold on the car. We returned 2 days later and the car was sold, but found another one we liked. Our sales rep was working with 2 customers at the same time, so the process was very slow. We had to "negotiate" with a sales manager, and that process took way too long. I was reminded of car dealership tactics from the past. Back and forth, offer after offer. We finally agreed to a price and the financing couldn't go through because it was after 8pm. We left the dealership with an agreement to purchase, yet we had no paperwork that stated this. We came back the following day, after I called to make sure the financing went through. I spoke with the same sales manager, he said everything was good to go and the 3.5% interest rate was matched. I expected the dealership to contact us, not me contacting them. At closing, the finance associate informed us that money down could only be from a check or debit card. The "hold money" was going to be put on a credit card, yet, the down payment couldn't. The sales manager failed to mention this on the phone. Also, the interest rate was 3.89%, not the 3.50% I was promised. The sales manager also promised a clean inside and out vehicle, fully gassed up. The tank was half full. I had to bring a check out to the dealership the next day. Wanted to speak with a manager to explain my concerns with the process, but was told there was no manager there. This was 3:30 on a weekday. I called the Used Car Manager and spoke with him several times on the phone. He promised a gas card and "something else" to apologize for the experience. I have yet to see anything from him. Boucher's slogan is that they "ride with you every mile". I feel they jumped out of the backseat when we pulled out of the dealership. They had an opportunity to make an impression on a young buyer, who has friends that will be purchasing cars in the future, and you failed. Strong customer service helps create customers for life. This dealership falls well short of that. I have tried to contact Gordie, or someone with the Boucher last name to inform them of their communication issues at the Waukesha dealership, but haven't had any luck as of yet.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
Was this review helpful to you?