Business ProfileforBergstrom Victory Lane imports (Hyundai-Mazda-Mitsubishi-Nissan-Audi-VW)

On 8/1/23, my 2017 Mazda 6 Grand Touring was brought in due to no power steering, all the lights on the dash and the speedometer not working. Bergstrom took the time to diagnose the problem but did not come up with a solution nor the cause that started all of this. There resolution was "It could of been struck by lightening. It could be due to exposure from the right front headlight, although we see no water damage." They also stated "It will cost thousands and thousands of dollars" I had decided that I would take it home as I did not have "Thousands and thousands" of dollars to give them. Upon arrival of pick up, the driver power seat was not plugged in. We had informed the manager but we were not going to sit and wait to have it plugged back in, as it should of been done after they put the vehicle back together. After a hour drive home, we opened to the hood to notice that the battery was also not properly plugged back in. Causing warning lights to come on the dash and my battery to go bad. After a few days of going over the car, we had noticed 4 more things were not plugged back in under the steering wheel. When the vehicle was put back together, these should of been plugged back in. I had called and informed the Service Advisor. She said she would speak to the tech and get back to me. She followed up with a email stating "The manager came back with the tech to plug it back in but your dad was gone. You can bring it back and we can plug it back in" She never once apologized. A few days later, I called to speak with the service manager. The service manager was far from helpful. He said that we can bring the vehicle back in to have it all plugged in. That was far from the point. We had fixed that already. He said he would speak with the tech and call back. It has been 5 days with no call back. He also never apologized. Fast forward a week and a half and we found 2 fuses that were never put back in my car that they had taken out. I paid $700 for a incomplete job.