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BBB Accredited Business sinceAdditional Locations
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This company offers new and used automobile sales and service.
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A BBB Accredited Business since
BBB has determined that Bergstrom Cadillac, Buick, GMC truck of Green Bay meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bergstrom Cadillac, Buick, GMC truck of Green Bay include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Tim Bergstrom, President & COO Mr. John F. Bergstrom, CEO & Chairman Mr. Thor Gilbertson, Vice President of GM Operations Mr. John Hogerty, Executive Vice President, General Counsel, Secretary and Treasurer Mr. Craig Komp, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Repair & Service New Car Dealers (NAICS: 441110)
Alternate Business NamesBergstrom Cadillac of Green Bay, Inc.
Industry TipsAuto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (920) 725-4444(Phone)
- (800) 877-9147(Phone)
- (920) 434-0786(Phone)
- (920) 729-4034 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: This s in regards to the recent purchase of a 2010 Buick Lacrosse. During our test drive I pointed out to **** that I heard a winding noise and asked what that was and he acknowledged the noise by saying he would have to ask his used car manager about it. I did take the car on Thursday April 3rd to ******** **** in Howard in which they found a leaking transmission cooler line and suspected that the wheel bearings were bad. However they sent me for a second opinion on this noise to make sure it wasnt a transmission noise they were hearing. They sent me to ********* ************* where they test drove the vehicle and immediately said it was clearly a wheel bearing noise indicating there were wheel bearings that were bad. I came back with the car and told **** that if these things were repaired/ replaced I would sign and buy the vehicle. I told him it would be up them to determine which wheel bearings were bad as it wasnt made clear to me which ones were making the noise. I did tell him that the service techs said it seemed to be coming from the back of the car. He than called me back and said it was a deal. I asked does that mean you will repair the car as I asked and he said yes. I asked again, does this mean the bad wheel bearings would be fixed and the cooler line would be repaired. He said yes. He then told me I could pick up the car on Saturday that they were fixing the wheel bearings right now but the parts for the other repair wouldnt be in until Saturday. So I came in that night April 4th and signed the contract in which it states the left front wheel bearing would be repaired and the transmission cooler line repaired. I asked **** with ***** present Is this the wheel bearing that needed to be fixed? He said yes. I picked up the car on Saturday and it seemed like this noise was still present. After driving it for the next two days I definitely still heard the exact same noise coming from the rear of the car. I took it in again to ******** **** in which they verified the wheel bearing was replaced in the front and the cooler line was replaced. However, they confirmed that the noise was still coming from the back wheel bearing and the wheel bearing was shot. I then took it for a second opinion to Dorsch in Howard where the service tech drove it for two blocks and immediately told me it was the back left wheel bearing. I had not mentioned to him a prior diagnosis of a faulty back wheel bearing was determined.
Desired Settlement: I am asking that your dealership finish the repairs that were promised to me by replacing all bad/faulty wheel bearings no later than 4/18 as this is a safety issue. If this request is not met I will make the repairs my self at another service company and pursue compensation at that point. Thank you for your anticipated cooperation and I hope we can resolve this without other mediation having to take place.
On Mon, Apr 21, 2014 at 10:39 AM, ******** **** ********************* wrote:
Customer Reviews Summary