BBB Accredited Business since
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This company offers auto collision & painting repair, auto parts, towing and welding automotive service.
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A BBB Accredited Business since
BBB has determined that S & S Research, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for S & S Research, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Federal Motor Carrier Safety Administration
400 Seventh St., Washington DC 20590
Phone Number: (202) 366-2519
Type of Entity
Business ManagementMr. Robert Williams, President Ms. Glenda Williams, Vice President
Auto Body Repair & Painting Auto Repair & Service Towing - Automotive Auto Parts & Supplies - New Auto Air Conditioning Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)
Industry TipsAuto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
W305S4990 Highway 83
Mukwonago, WI 53149 (262) 968-3324 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Customer Complaint and Review filed against S and S research, W305S4990 Highway 83, Mukwonago, WI 53149 My wife and I brought a 2000 Lincoln LS from Ohio back to Wisconsin where we live. It had some minor damage on the back right bumper area, and otherwise had no marks or damage on the car. On June 1, 2013, we had the rear damage repaired at a body shop in Oconomowoc, Wisconsin, and the outside car body was in perfect, undamaged condition after the repair. On Friday, June 8, 2013, I called S and S Research to inquire about detailing the inside of the car. I was given a cost quote. On Monday, June 10th, I called to schedule the detailing, and was advised to drop the car off on Monday night. At the time of the scheduling I advised the employee that the trunk had an odor and it needed to be steam cleaned to remove the smell. We dropped the car off for the detailing on the evening of June 10th and I taped a note to the steering wheel reminding them about the smell and needed steam cleaning. The next day on June 11, 2013 at approximately noon, we received a call that the car was detailed and we should pick it up. At 1pm we arrived at S and S research premises. Immediately upon arrival my wife noticed the left rear bumper was scratched and had a mark the size of a quarter where the paint was scratched off. The loose paint is still hanging from the scratch, and its obvious it is a recent scratch. I told my wife that we should take the car home and fully inspect it before we did anything. We only live a couple of miles from S and S Research. I paid their invoice, and drove the car home to inspect it. We both agreed that the scratch was not there when we took the car to S and S Research, and it was certainly there as we picked up the car. After inspecting the car, in addition to the scratch that was caused by S and S Research, the detailing was below any standard of cleanliness. I immediately took the car back to S and S Research to show them the quality of their workmanship. I showed the Body shop employee the damage to the rear bumper and he denied responsibility. In addition, I showed him the shoddy work on the detailing performed by their employee’s including: 1. a sticky substance about the size of a penny still on the dashboard; 2. the cup holders still had a sticky substance in them clearly apparent to anyone; 3. dead bugs were still in the back window area and never vacuumed; 4. A sticky substance was also on the back window area and not removed; 5. the trunk was not clean (leaves were removed) and they never steam cleaned the trunk area. In sum, we paid for very unprofessional work and at the same time they damaged our car. I strongly recommend to anyone who is considering doing business with this company to seriously reconsider your decision. I am more than happy to provide further information concerning my experience with S and Research to whomever wishes to be more informed regarding my experience with this company.
Desired Settlement: Repair and refund
It is unfortuate that the workmanship was not up to expectaions of the customer . I offered to go back over the areas , he said he did not want to waste more time and left our shop.
As for the bumper scratch on the left side of the bumper. I noticed a a dime sized scratch . If the bumper was repaired on the right side, at a shop unamed , they would have removed the bumper sticker that said 2010 . When painting base coat clear coat finishes , the correct procedure is to clear the entire panel. If you mask any decal or molding the risk of peeling paint will most definatly happen.
Our employees as part of our company policy are to report any mishaps , mistakes do happen and we do not repremand for mistakes . That policy is in the best interest of our customer base and S/S research If I felt in any way , that we were at fault , it would be repaired.
June 12, 2013
In reply to the response by S and S Research, there are a number of inaccuracies in their response.
First, there is no sticker on the back of the bumper from 2010. The sticker on the back of the bumper was placed on the vehicle after it was repaired at ***** in Oconomowoc. I have the invoices to verify the repair. They can also call the body shop manager whose name is ***** if they wish to verify the work as well. I teach at ********* ********** *** ******, and the sticker is my parking sticker that was placed on the new area after the repair work. Again there is no sticker that references 2010. Another example of another mistake by S and S people.
Second there is no peeling paint. Any one who looks at the scratch can see it is not peeling paint, but the result of something coming into contact with the bumper.
Further, the body of the car was in perfect condition after we picked it up from ****, which is the reason we took it there for the body work. After picking it up there were no scratch or marks on the car. After picking it up, the car basically sat in our garage until we were able to switch the plates and I could get it detailed. I then took it to S and S where the scratch occurred. My wife, my adult son and myself will verify that the scratch occurred at S and S.
The statement by S and S “that the workmanship was not up to expectations” is laughable. I have had many cars detailed, and any review of the list of deficiencies (previously submitted) is not below my expectations, but any reasonable standard of care. The employee who I showed the deficiencies indicated as such by suggesting to redo the work. Unfortunately I had work and could not spend more time hoping they would get the work done correctly a second time.
Finally, I have no problem having another repair shop repair the scratch on the back of the car and submitting the bill to small clams court for a resolution. I realize this in not an expensive matter, but I should not have to pay for shoddy detailing work and for damage incurred in the process.
Business Response: WE HAVE AGREED TO TAKE CARE OF ANY CONCERNS AND WAITING FOR A APPOINTMENT TO BE MADE.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved