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BBB Accredited Business sinceAdditional Locations
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This company offers auto body work and collision repair services.
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A BBB Accredited Business since
BBB has determined that Amato Collision Center, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Amato Collision Center, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jim Reincke, GM Mr. Don Morrison, CFO
Related BusinessesJohn Amato Nissan, Inc John Amato Ford, Inc.
Auto Body Repair & Painting All Other Automotive Repair and Maintenance (NAICS: 811198)
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/30/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Four months ago I purchased a ********** from Amato car company on **** ********** **. They told me because it was used, being a 2002 that I could bring it in for a short while before the warranty time ran out. Well I kept actually bringing it in from the first week of purchase for a window that would not roll up with power. Plus there has been other reasons why I had to bring it in, and now my transmission is out, and they wish to charge me from $2,500. to $4,500. to fix it.I don't have this since, I had just made to purchase in Feb 2012, and it June 2012.
Desired Settlement: I think that I have a very bad deal, and would like a car replacement of a new car, my money back to start all over some where else.
Business Response: We have contacted Ms Knox and agreed to perform the repairs on her vehicle at a discounted rate and we will finance the repair,since her vehicle was out of the 30 day powertrain warranty.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.