This business is not BBB accredited.
Phone: (920) 834-5024 159 N Katch Dr, Oconto, WI 54153
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CarDecor.com is an online retail store offering decorative interior/exterior car accessories, including seat covers, floor mats, steering wheel covers, car charms, visor clips, organizers, license plate frames, car magnets, decals and sunshades.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for CarDecor include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Suzanne M. Wagnitz, Owner
Auto Accessories Decals Auto Floor Coverings Auto Seat Covers, Tops & Upholstery Internet Shopping Magnets & Magnetic Devices Automotive Parts and Accessories Stores (NAICS: 441310)
Products & Services
CarDecor sells the following brand(s): Auto Expressions, Bell Automotive
CarDecor offers the following product(s): Air Fresheners, Angel Visor Clips, Antenna Ball Toppers, Auto Vases, Car Charms, Car Seat Covers, Carsters, Decals, Floor Mats, Fuzzy Dice, Headlight Eyelashes, Holiday Car Costumes, Key Chains, License Plate Frames, Mirror Covers, Organizers, Rearview Mirror Signs, Seat Belt Pads, Steering Wheel Covers, Visor Frames
Method(s) of PaymentAccept all major credits cards and PayPal.
Refund and Exchange PolicyIf you are not completely satisfied with your CarDecor.com purchase you may return any item within 30 days of the purchase date. Place the item back in the original shipping carton. Call CarDecor.com at 920-834-5024 or email Suzy@CarDecor.com for return authorization and shipping instructions. You will be responsible for the return shipping fees.
Alternate Business NamesCar Décor Products, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
159 N Katch Dr
Oconto, WI 54153 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I ordered merchandise from cardecor.com. I paid over $100 for four different products. When the box arrived only three items were in the box but the slip inside stated that all four were shipped in that package. The products were of very poor material and coming apart at the seams. Cardecor.com states they will allow returns up to 30 days and all you have to do is email them and they will send instructions. I emailed them several times and they never responded. I also called them and the voicemail states they cannot accept any calls.
Desired Settlement: I want my money refunded including shipping charges. This product is very poorly made and I not even sent all of the items that I ordered. I should not have to emailing these people and calling several times over the last month with no response and now I have to waste my time filing this complaint. I just want my money back.
Business Response: I am no longer the owner of CarDecor.com. I sold the business on 3/25/15 and it is being managed by a new company. I will forward the customer's information to the new owner and ask that they contact this customer immediately.