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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company is a national retailer of professional audio, professional video, A/V, lighting and musical instruments.
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A BBB Accredited Business since
BBB has determined that Full Compass Systems, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Full Compass Systems, Ltd. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMs. Susan Lipp, Owner/ President Mr. Jonathan Lipp, Owner/VP
Audio-Visual Equipment - Dealers Audio-Visual Equipment - Supplies & Parts Audio-Visual Equipment - Rent & Lease Audio-Visual Equipment - Service & Repair Video Equipment - Service & Repair Electronics Stores (NAICS: 443142)
Products & Services
Full Compass Systems, Ltd. sells the following brand(s): Over 700 Brands Available brands include: Shure, Audio-Technica, Sennheiser, Roland, Sony, ETC, QSC, Clearcom, Kramer, Elation, Allen & Heath, AJA, Avid, Behringer, Electro-Voice, Fender, InFocus, JBL, Martin, Moog, Pearl, Peavey, PreSonus, Zildjian, ect.
Hours of Operation
|M||:||9:00 AM - 5:30 PM|
|T||:||9:00 AM - 5:30 PM|
|W||:||9:00 AM - 5:30 PM|
|Th||:||9:00 AM - 5:30 PM|
|F||:||9:00 AM - 5:30 PM|
Refund and Exchange PolicyIn the case of order cancellation refunds or merchandise credits will be made within 10 days of written request, only for canceled or unshipped merchandise. See our website for details.
Any merchandise returned to Full Compass Systems, Ltd, must have an RA (Return Authorization) number attached. Without this number the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
9770 Silicon Prairie Pkwy
Verona, WI 53593 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Placed my order on 11/12/2015 for small item which showed in stock and ready to ship. Received the wrong part a week later, contacted the company who said they would ship out the new parts were coming from CA to WI and then would ship to me in **. I was told it would take about a week. On 11/25/2015 after not receiving the parts I contacted this company again. Again...I was told the parts were coming from CA to WI and then shipped to me in **. I was also told that the Mfg. in CA would not ship directly to me at this point. Today, 12/16/2015 Again, I contacted this company and at first received the receptionist who listened to my problem and then transferred me to a person who listened to my problem who then transferred me to a general voice mailbox. Very frustrated!
Desired Settlement: Just ship the correct part to me ASAP! as you advertised!
Business Response: The customer is correct that they received an incorrect shipment. Our vendor incorrectly packed the product at its facility overseas. We shipped it to our customer assuming that the package contained the correct part. Now it appears that the vendor has been waiting for more to come into their stock. I see in our system that on 12/21/15 the vendor said they would be shipping out a replacement to us. As soon as we receive it in our warehouse we will ship it to the customer.
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