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BBB Business Review

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BBB Accredited Business since

Full Compass Systems, Ltd.

Phone: (608) 831-7330 Fax: (608) 831-6330 View Additional Phone Numbers 9770 Silicon Prairie Pkwy, Verona, WI 53593 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is a national retailer of professional audio, professional video, A/V, lighting and musical instruments.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Full Compass Systems, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Full Compass Systems, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: July 30, 1996 Business started: 08/09/1977 in WI Business started locally: 08/09/1977 Business incorporated 08/09/1977 in WI
Type of Entity


Business Management
Ms. Susan Lipp, Owner/ President Mr. Jonathan Lipp, Owner/VP
Contact Information
Principal: Ms. Susan Lipp, Owner/ President
Business Category

Audio-Visual Equipment - Dealers Audio-Visual Equipment - Supplies & Parts Audio-Visual Equipment - Rent & Lease Audio-Visual Equipment - Service & Repair Video Equipment - Service & Repair Electronics Stores (NAICS: 443142)

Products & Services

Full Compass Systems, Ltd. sells the following brand(s): Over 700 Brands Available brands include: Shure, Audio-Technica, Sennheiser, Roland, Sony, ETC, QSC, Clearcom, Kramer, Elation, Allen & Heath, AJA, Avid, Behringer, Electro-Voice, Fender, InFocus, JBL, Martin, Moog, Pearl, Peavey, PreSonus, Zildjian, ect.

Hours of Operation
M: 9:00 AM - 5:30 PM
T: 9:00 AM - 5:30 PM
W: 9:00 AM - 5:30 PM
Th: 9:00 AM - 5:30 PM
F: 9:00 AM - 5:30 PM
S: Closed
Su: Closed
Refund and Exchange Policy
In the case of order cancellation refunds or merchandise credits will be made within 10 days of written request, only for canceled or unshipped merchandise.  See our website for details. 

Return Procedures:
Any merchandise returned to Full Compass Systems, Ltd, must have an RA (Return Authorization) number attached.  Without this number the package may be refused or not properly identified as to its origin and reason for being returned.  Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call.  Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees. 

Customer Review Rating plus BBB Rating Summary

Full Compass Systems, Ltd. has received 4.06 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.