BBB Business Review

BBB Accredited Business since

Full Compass Systems, Ltd.

Phone: (608) 831-7330 Fax: (608) 831-6330 9770 Silicon Prairie Pkwy, Verona, WI 53593

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This company is a national retailer of professional audio, professional video, A/V, lighting and musical instruments.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Full Compass Systems, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Full Compass Systems, Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Full Compass Systems, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: July 30, 1996 Business started: 08/09/1977 in WI Business started locally: 08/09/1977 Business incorporated: 08/09/1977 in WI
Type of Entity


Business Management
Ms. Susan Lipp, Owner/ President Mr. Jonathan Lipp, Owner/VP Ms. Stephanie Miller-Lamb, Assistant
Contact Information
Principal: Ms. Susan Lipp, Owner/ President
Business Category

Audio-Visual Equipment - Dealers Audio-Visual Equipment - Supplies & Parts Audio-Visual Equipment - Rent & Lease Audio-Visual Equipment - Service & Repair Video Equipment - Service & Repair Electronics Stores (NAICS: 443142)

Products & Services

Full Compass Systems, Ltd. sells the following brand(s): Over 700 Brands Available brands include: Shure, Audio-Technica, Sennheiser, Roland, Sony, ETC, QSC, Clearcom, Kramer, Elation, Allen & Heath, AJA, Avid, Behringer, Electro-Voice, Fender, InFocus, JBL, Martin, Moog, Pearl, Peavey, PreSonus, Zildjian, ect.

Hours of Operation
M: 9:00 AM - 5:30 PM
T: 9:00 AM - 5:30 PM
W: 9:00 AM - 5:30 PM
Th: 9:00 AM - 5:30 PM
F: 9:00 AM - 5:30 PM
S: Closed
Su: Closed
Refund and Exchange Policy
In the case of order cancellation refunds or merchandise credits will be made within 10 days of written request, only for canceled or unshipped merchandise.  See our website for details. 

Return Procedures:
Any merchandise returned to Full Compass Systems, Ltd, must have an RA (Return Authorization) number attached.  Without this number the package may be refused or not properly identified as to its origin and reason for being returned.  Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call.  Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees. 

Customer Review Rating plus BBB Rating Summary

Full Compass Systems, Ltd. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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Types of Complaints Handled by BBB

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BBB Complaint Process

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