This Business is not BBB accredited
Phone: (608) 729-5842 Unlisted, Madison, WI 53726 View Additional Email Addresses
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This company specializes in home theater and business sales of LED projectors and accessories including cables and ceiling mounts.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for AriusTek LLC include:
- Length of time business has been operating
Factors that raised the rating for AriusTek LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Trevor J. Santarius, Owner
Audio-Visual Equipment - Dealers Audio-Visual Equipment - Supplies & Parts Electronic Equipment & Supplies - Dealers Wire & Cable - Non-Electric
THIS LOCATION IS NOT BBB ACCREDITED
Madison, WI 53726 (608) 729-5842 Directions
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I contacted this company back in November 2013 regarding an issue with their projector model XRT 2700. The product stated that it could last up to 20,000 hours of 8 hours of useage, meaning 20 years of continued use. I spent almost 400 dollars on this unit expecting quality and longevity. Since this product didn't meet the proper standards, and didn't last a full calendar year since purchase, I contacted the company regarding either a replacement unit or repair. They refused a replacement unit, or a refund, so I sent it out for repair. The tech support guy, ****** that I had continued contact with, conveyed to me that the updated parts they would use to fix my unit would cause no more further problems and tried to make me feel confident in their company and repairs. I waited patiently for a week, and even paid 89 dollars for an extended warranty. Here it is, December 27th, exactly one month since repair, and this unit AGAIN has failed. I contacted Ariustek again asking for a new replacement model or a refund on this one. All ****** has done, is offer to send me some HDMI cables for my time and stated he understood my frustration for the broken unit. Not once acknowledging the issue of the faulty repair, or even offering to show any regard or care for my issue. I bought this product wanting and expecting YEARS of enjoyment that the description stated when I purchased it. I have received neither. After getting smoke blown up my butt by ******, telling me how reliable his products are, and how reliable their new updated repairs are, I was yet again deceived and lied to. He refuses to understand or grant my requests of a $396.83 dollar refund including the 2 year warranty for $89 or a brand new working unit sent overnight. So instead he insults me by offering me free HDMI cables which isn't even HALF the cost of this unit, or the amount of time wasted waiting around for them to fix another issue with it. He expects me to spend MORE of my time sending this piece of faulty garbage out to him AGAIN for repair. I cant trust the motives of his company on repairs or the integrity to care about the business he gets from me. I have asked for 2 very simple options or refund or brand new unit sent overnight mail and he has failed to comply with either of them. I am not sending this unit out to him until he grants ONE of the requests I have asked for.
Desired Settlement: Refund of 396.83 dollars that I paid for this until via amazon, along with the 89.00 I paid for a 2 year extended warranty, or a brand new, not refurbished or rebuilt unit, sent overnight mail.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
The Company, Ariustek and myself, have come to a resolution to this issue. If you could please close it, and remove the complaint it would be very much appreciated.
BBB's Final Determination: Consumer accepted resolution offered by the business.