BBB Accredited Business since
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This company offers debt relief services, including consolidation and bankruptcy through Chapter 7,13 and 128 options, and non-bankruptcy options including debt settlement and debt negotiation.
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A BBB Accredited Business since
BBB has determined that Debt Advisors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Debt Advisors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Bar of Wisconsin
P.O. Box 7158, Madison WI 53707-7158
Phone Number: 6082573838 8007287788 Customer Service
Type of Entity
Business ManagementAtty. Michael S. Georg, Owner Atty. Chad L. Schomburg, Owner
Attorneys & Lawyers - Bankruptcy & Taxes Bankruptcy Assistance & Services Credit - Debt Consolidation Services Offices of Lawyers (NAICS: 541110)
Hours of Operation
|M||:||9:00 AM - 6:00 PM|
|T||:||9:00 AM - 6:00 PM|
|W||:||9:00 AM - 6:00 PM|
|Th||:||9:00 AM - 6:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||9:00 AM - 11:00 AM|
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Additional Phone Numbers
- (888) 222-5615(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Just looking for my $100 deposit back... Very Simple....no work was done on my Chapter 7...went another route. They told me to fax over a notice stating I would like my $100 refund back and It has been over a month with no response. Left a message on April 1, 2014 and received no returned call. Very unprofessional. Sorry guys....it is the little things that hurt me, but if you really need the hundred dollars... keep it. ******* *
Desired Settlement: Just my $100 dollars.
Business Response: We will send Mr. ********* a $100.00 refund. However, please note that he signed a contract for services. Pursuant to this contract we have 30 days to issue a refund. He submitted his request for a refund 29 days ago, 3/5/14. We will send the $100.00 refund check today to resolve this matter.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I paid 100 and did not file bankruptcy. I wanted them to stop my garnishment after I paid the 100 and that never happened. I never signed a contract and I cancelled within 2 weeks of paying the 100. I paid the 100 on the 5th of October and I cancelled my bankruptcy on the 12th he never filed any paperwork. I have the drafted copy with me that I was suppose to send back. They also took 75 dollars out of my account on the 15th when he was suppose to take it out on the 18th that put my account into overdraft.
Desired Settlement: Pay me back my 100 and they should pay for my overdraft fee of 15.00
On September 26th, 2012, ****** ****** and Attorney **** ********* had a consultation regarding filing a Chapter 7 bankruptcy and stopping a garnishment from her paycheck. At the end of the consultation she hired me and signed the Chapter 7 contract, in which she agreed to pay Attorney fees of $950, and a court fee of $306. An initial $100 down was to be paid to retain us so we could get to work on the case asap, and $75 per pay period thereafter. Mrs. ****** agreed to make the $75 payments on the 15th and the last day of the month, in accordance to her paydays. A week later on October 4th, she called in to make the $100 payment and gave her debit card information to set up the payments. If the first payment would have been made earlier than the 4th we probably would have had time to file the case earlier. I pulled the paperwork and got started on preparing the bankruptcy paperwork right away for her. I had it completed by the end of that week (I even came in on that Saturday to complete the draft) and mailed it out on Monday October 8th, 2012. My office paid for her credit counseling course, $19.00, financial management course $9.00 and a $40.00 for a credit report from the three credit bureaus
My receptionist ***** also emailed Mrs. ****** the information to do the credit counseling course on the 8th as well. We specifically rushed this because any client needs to sign the paperwork and complete the credit counseling course before we can file a case and stop a garnishment. On October 9th, Mrs. ****** emailed ***** back and indicated she would get the paperwork signed, and credit counseling done right away so we could have the certificate in order to file her case. I left for vacation on October 10th. I called into my office to see if Mrs. ****** had returned the paperwork signed so I could file her case. She had not. I returned to the office on October 15th, and I had taken a $75 debit payment from Mrs. ****** on that day. I then read my emails from that day and saw that Mrs. ****** had cancelled her contract with us. She demanded all of her money back. Our contract (which she signed) specifically states that we have 30 days to an accounting of any unearned fees. Drafting the paperwork, and consulting with Mrs. ****** all together took up over an hour of my time for which I charge a rate of $250 per hour (again in our contract). I emailed Mrs. ****** and told her I would be willing to reimburse for the $75 payment we took, even though I believe we earned over $250 in fees. I still offered to file the case for her and stop the garnishment. I am still willing to reimburse the $75, I have it sitting in our office as she had indicated she will come pick it up. This is all I can do in good faith. I wil not even get into the specifics about how Mrs. ****** has berated me and my firm.
Based on this information, I feel that a $75.00 refund is more than reasonable.
Attorney **** *********
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I know that the 75 dollars I am entitled to because I cancelled soon enough and he took it out too soon. I did pay 100 dollars on the 5th and he took that 75 dollars out of the 15th. I get paid of the 15th and the 30th. My husband got paid of the 5th and then the 18th. He was suppose to take it out on the 18. He misunderstood the dates not me. I do not mind to show all my emails. This place really screwed up. I called him to ask questions and he was out the office the receptionist told me she would have him give me a call. I explained to him that I really need him to stop the garnishment. They didnt do that. The garnishment people took out 90 bucks. debt advisors didnt do their job. Yes, he did complete a draft copy for me to sign and review and bring back in but I cancelled so why would I bring it in. Anyways, I know I deserve a full refund back of my money because they did NOTHING for me. I still got garnished and that is exactly what I needed him to stop. I am not going to let them HAVE my 100 bucks when I paid them 100 to represent me and they didnt do that. I paid the 100 on the 5th and cancelled one week later. He saying he spent many hours, many hours on what???? All, I did was take a credit counseling course and thats it. why am I paying him 100?? I paid him to represent me, and they didnt do that. I still got garnished so basically. The place did not to earn my 100 dollars. I am entitled to a FULL refund because they did not do their job.
Again, The case needed to be filed in order to stop the garnishment. Mrs. ****** was to sign the paperwork and get it back to our office to file. I have no problem refunding the $75, I am not arguing that, and in fact Mrs. ****** agreed to pick up the check last week. It has been waiting for her. In the best interests of settling this case, I am willing to refund an additional $50 to consider this matter resolved, otherwise there is nothing more we can do.
Attorney **** *********
I have decided to accept the offer because I admit I did cancel and waisted their time as well. My whole argument was if I paid the 100 dollars for the business to represent me, then they should have stopped the garnishment. If I paid the 100 something should have been done to benefit me. Not, just making the draft for the court. I will gladly accept the 50.00, I do apologize for cancelling I dont think it was the best decision for my husband and I. With that being said, thank you for your business and time. you can mail the check please. **** * ******* ***** * *********, ** *******
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.