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Old 45 Archery, LLC

Phone: (920) 779-0922 Fax: (920) 779-0933 N2779 State Highway 15, Hortonville, WI 54944 http://www.old45archery.com

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Description

This company offers retail archery supplies, indoor shooting facilities, as well as private/group lessons.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Old 45 Archery, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Old 45 Archery, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Old 45 Archery, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: November 02, 2006 Business started: 06/01/1993 in WI Business started locally: 06/01/1993 Business incorporated: 01/04/2012 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chad E. Baerwald, Owner Ms. Jeanette Baerwald, Manager
Contact Information
Principal: Mr. Chad E. Baerwald, Owner
Customer Contact: Ms. Jeanette Baerwald, Manager
Business Category

Archery Equipment & Supplies Sporting Goods - Repair Sporting Goods - Retail Archery Instruction Archery Ranges Parties - Children All Other Amusement and Recreation Industries (NAICS: 713990)

Hours of Operation
M: Closed
T: 12:00 PM - 8:00 PM
W: 12:00 PM - 8:00 PM
Th: 12:00 PM - 8:00 PM
F: 12:00 PM - 8:00 PM
S: 10:00 AM - 4:00 PM
Su: Closed
Alternate Business Names
Old 45 Archery

Additional Locations

  • N2779 State Highway 15

    Hortonville, WI 54944 (920) 779-0922

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Complaint Detail(s)

10/23/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a ***** hunter hang on stand on sept 14 from **** at old 45, only have a pleasant experience buying my bow back in February. I used the stand twice and it was squeaking really bad and very loudly. I called and spoke to **** who stated they would return the stand or take a look at it. The following day i brought the stand back in i asked **** for a refund and he stated he didnt refund for stands. How was i suppose to know when there is no sign posted? My main concern is he took apart my stand to clean paint off a washer and loosened the washers that according to ***** are tightened for the weight limit granted i am not 300 pounds i was told that an authorized dealer/ buyer can not tamper with the product or the warranty is.voided. now i have a 200.00 dollar stand that i cant use because i no longer feel safe in it, and a bad experience where i wont recommend anyone to go there nor will i be purchasing anything more from them.

Desired Settlement: I would like my money back for the stand, and a notice placed on the wall if they are not going to do returns or refunds.

Business Response:

As Stated on the phone with ***** on are first attempt we don’t return used stands however we would do are best to fix the issue “squeak” with the stand or contact ***** if there was an issue and see how they wanted us to handle the stand and possibly return it defective then if there was still an issue if it was not resolved. ***** did return the next day and **** disassemble  the stands base from the post sanded the bushings lightly and put some string wax on them to hopefully improve the performance of the stand after reassembled and ***** went on her way….

 

With ***** Stands there is NO LOSS of warranty if a stand is Disassembled! “Per ***** ********” Which We also confirmed with them again over the phone and at which time they said to also loosen the base ***** *** and replace or sand the bushings lightly because that is typically the fix if there is a squeak in the stand. Per “****” and “**” @ ***** ******** .

 

***** also called back the next business day and said it was still squeaking and wanted her money back and at that time we said we don’t return stands that are used but we could contact ***** and see how they wanted to handle it, At that time we Both Contacted ***** and They agreed to just return her stand because she still didn’t feel safe in it and we would send that stand back to ***** when she did and they would send us a replacement stand…

 

Soon after  “**” @ ***** had contacted ***** back and said it would be ok to return the stand and get her money back, Approximately 40 Minutes later  ***** Returned the stand and was returned in Cash her $209.99

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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