BBB Accredited Business since
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This company services all major appliances including microwave ovens, washer/dryer, garage disposals, dishwashers, hot water heaters and ranges.
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A BBB Accredited Business since
BBB has determined that Appliances 'N More meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Appliances 'N More include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bernard L. Urbanowski, Owner
Appliances - Major - Service & Repair Appliances - Small - Service & Repair Dishwashing Machines - Service & Repair Washing Machines & Dryers - Service & Repair Water Heaters - Repairing Appliances - Small - Dealers Dishwashing Machines - Supplies & Parts Garbage Disposal Equipment - Supplies & Parts Garbage Disposals - Household Ranges & Ovens - Service & Repair Ranges & Ovens - Supplies & Parts Appliance Repair and Maintenance (NAICS: 811412)
Alternate Business NamesAppliances & More Fix It Shop Appliances 'N More, LLC The Fix It Shop
W265n2999 Peterson Dr
Pewaukee, WI 53072 (262) 613-0278 (262) 446-0441 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (262) 613-0278(Phone)
- (866) 813-3634(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I am writing to dispute a charge from transaction date 05.04.2012 post dated 05.07.2012 From Appliances N More the ********, ** in the amount of $78.13. I am disputing the amount that this company has charged to my card. I authorized the company to charge $73.98 and that is what my receipt reflects but that is not the amount that was charged to my Master Card. I have contacted the repair man "Bernie" at *************** on a few occasions on Friday May 11, 2012 over the phone and on Monday May 14, 2012 over the phone. On both days he has expressed to me that he did not have time to talk about the mischarge and I was hung up on when I continue to express my concern. I have left numerous messages on his phone and I made it very clear to him that if he did not refund the amount that he over charged to my credit card, I will be forced to file dispute with my credit card company and report his company to the Better Business Burial.
Desired Settlement: Bill the correct amount on the receipt that I authorized.
Business Response: To whom it may concern, Sales tax was not charged at time of sale. There has been many occasions where the service person has not charged the sales tax portion, and the office just naturally puts it on the bill. We have never had a customer make an issue about it like this one. It makes it difficult when a customer uses a credit card because the sponser of the merchant account takes a percentage of the bottom dollar. The credit amount of $4.15 has been issued to the card holder. Thank You
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.