BBB Accredited Business since
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This company offers GE & Whirlpool Major Appliances, Exede HighSpeed Satellite Internet, FIRSTCALL Medical Monitoring and HVAC systems. Installation and service is available for products sold.
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A BBB Accredited Business since
BBB has determined that Clark Electric Appliance & Satellite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Clark Electric Appliance & Satellite, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Timothy Stewart, CEO Ms. Rita Sladich, Inside Sales Manager
Appliances - Major - Dealers Appliances - Small - Dealers Television - Cable, CATV & Satellite Heating Equipment Household Appliance Stores (NAICS: 443141)
Products & Services
Clark Electric Appliance & Satellite, Inc. offers the following product(s): Electric Boilers & Plenum Unit Sales, Service & Installation, FirstCall Medical Monitoring System Installation, General Electric Sales, Service & Installation, Geothermal Heating/Cooling Sales, Service & Installation, Hybrid Air Source Waterheaters, Marathon & A.O. Smith Waterheater Sales, Service & Installations, Steffes Comfort Plus & ETS Unit Sales, Service & Installation, Wildblue Satellite Internet, Sales, Service & Installation
Alternate Business NamesClark Electric Cooperative
Clark Electric Appliance & Satellite, Inc. is a wholly owned subsidiary of Clark Electric Cooperative.
111 E Miller St
Greenwood, WI 54437 (715) 267-6544 (866) 279-6544 Directions
PO Box 220
Greenwood, WI 54437
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BBB Complaint Process
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Additional Phone Numbers
- (866) 279-6544(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I have a closed loop Geo thermo Heat pump. A little over a year ago, the pump stopped working. We had Clark Electric install a new pump, at the cost of over $1600, it leaked from the start, they came and replaced the fittings and installed a new thermostat, at the cost of $251. It started to leak again. because it was still cold weather they told me they needed to wait for warmer weather to add a sealant, and would need to turn off furnace and just run the pump. Meanwhile I was told to keep replacing the water as it kept leaking. I called their office several times and told them I was putting in a lot of water, all totaled many quarts. I set my alarm for every four hours to check the water level. When he came to put in the sealant, my son was here and ask, Shouldn't they replace the antifreeze? He said no problem. Well, in December the furnace quit, I called them, they got it started, and said they would be back with antifreeze, He didn't have any with him, The head repairman came and set my backup electric heat, so I had heat, for the weekend, but again it stopped, they came and replaced 5.5 gallons of propglycol, and again replaced leaking pipes. Total bill, $487.79. I called their office and told them I didn't feel I should pay for something that was caused by them in the first place. He said he would deduct $150 from the bill but they would not be able to work on my furnace again. I offered to pay for their travel time but the leaking was all caused by their poor work. My question, Am I responsible for this bill?
Desired Settlement: I feel I am not responsible to pay for their mistakes, my furnace froze up because of the leaking pipes they replaced three times and lost all the glycol, I was going to my basement at 2 & 3 in the morning to replace water, I am 77 years old.
Business Response: Company states that they will zero out the consumer's account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: Bought heat pump and air conditioner in 2006. In 2008, condenser had to be replaced and we were charged. In June of the current year, the condenser had to be replaced or repaired, which we were charged for.
Desired Settlement: We feel as we should not be charged for the June repairs. In six years time, we have already had two major service repairs on the same issue. We paid the first time, but feel as thought they should stand behind their product. The repairman even stated to us that the product is defective.
The installation of the air -to - air heat pump was May, 2006. June, 2008, we received a call from the consumer that the unit did not kick out all night. At that time, it was discovered the condenser coil had a leak and needed to be replaced. As per the copy of the attached warranty coverage - the coil was covered under warranty but the freight for shipping, labor to replace and freon was not.
The consumer was charged for the freight, labor & freon.
June, 2012, we received a call from the consumer that the unit had not worked for 3 days. When we checked it, a leak was discovered on the unit. ******* was contacted regarding warranty, and
as the unit was outside the 5 year warranty, extended coverage for another coil was refused. The customer was notified regarding this. It was discussed with him that we could replace the unit with a new unit or attempt to repair the existing unit. It was decided to attempt to repair the leak to the unit rather than replace.
The leak in the unit was able to be repaired and consumer was billed for time & material. Consumer would have received the warranty information at time of install and the product was registered with UPGProduct Registration May 31, 2006.
We have followed the warranty of the ******* product as stated. Mr. ********* feels we should absorb the cost of the repair regardless that the warranty period has expired. Mr. ********* may wish to direct his concerns to the manufacturer regarding this issue or to the product registration at **** ******** via the website below.***********************************************************
Any further questions, do not hesitate to contact us**** *******
E.V.P. of Operations
Clark Electric Appliance & Satellite Inc.********** ** *****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved