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Start With Trust®
In Wisconsin

BBB Accredited Business since

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Description

This company offers GE & Whirlpool Major Appliances, Exede HighSpeed Satellite Internet, FIRSTCALL Medical Monitoring and HVAC systems.  Installation and service is available for products sold.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clark Electric Appliance & Satellite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Clark Electric Appliance & Satellite, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Clark Electric Appliance & Satellite, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 18, 1996 Business started: 01/01/1952 in WI Business started locally: 01/01/1952 Business incorporated: 01/11/1994 in WI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave. Room 112, Madison WI 53703
http://dsps.wi.gov
Phone Number: (608) 261-8467
dsps@wisconsin.gov

Type of Entity

Corporation

Business Management
Mr. Timothy Stewart, CEO Ms. Rita Sladich, Inside Sales Manager
Contact Information
Principal: Mr. Timothy Stewart, CEO
Business Category

Appliances - Major - Dealers Appliances - Small - Dealers Television - Cable, CATV & Satellite Heating Equipment Household Appliance Stores (NAICS: 443141)

Products & Services

Clark Electric Appliance & Satellite, Inc. offers the following product(s): Electric Boilers & Plenum Unit Sales, Service & Installation, FirstCall Medical Monitoring System Installation, General Electric Sales, Service & Installation, Geothermal Heating/Cooling Sales, Service & Installation, Hybrid Air Source Waterheaters, Marathon & A.O. Smith Waterheater Sales, Service & Installations, Steffes Comfort Plus & ETS Unit Sales, Service & Installation, Wildblue Satellite Internet, Sales, Service & Installation

Alternate Business Names
Clark Electric Cooperative
Additional Information

Clark Electric Appliance & Satellite, Inc. is a wholly owned subsidiary of Clark Electric Cooperative.


Additional Locations

  • 111 E Miller St

    Greenwood, WI 54437 (715) 267-6544 (866) 279-6544

  • PO Box 220

    Greenwood, WI 54437

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (866) 279-6544(Phone)
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Complaint Detail(s)

2/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a closed loop Geo thermo Heat pump. A little over a year ago, the pump stopped working. We had Clark Electric install a new pump, at the cost of over $1600, it leaked from the start, they came and replaced the fittings and installed a new thermostat, at the cost of $251. It started to leak again. because it was still cold weather they told me they needed to wait for warmer weather to add a sealant, and would need to turn off furnace and just run the pump. Meanwhile I was told to keep replacing the water as it kept leaking. I called their office several times and told them I was putting in a lot of water, all totaled many quarts. I set my alarm for every four hours to check the water level. When he came to put in the sealant, my son was here and ask, Shouldn't they replace the antifreeze? He said no problem. Well, in December the furnace quit, I called them, they got it started, and said they would be back with antifreeze, He didn't have any with him, The head repairman came and set my backup electric heat, so I had heat, for the weekend, but again it stopped, they came and replaced 5.5 gallons of propglycol, and again replaced leaking pipes. Total bill, $487.79. I called their office and told them I didn't feel I should pay for something that was caused by them in the first place. He said he would deduct $150 from the bill but they would not be able to work on my furnace again. I offered to pay for their travel time but the leaking was all caused by their poor work. My question, Am I responsible for this bill?

Desired Settlement: I feel I am not responsible to pay for their mistakes, my furnace froze up because of the leaking pipes they replaced three times and lost all the glycol, I was going to my basement at 2 & 3 in the morning to replace water, I am 77 years old.

Business Response: Company states that they will zero out the consumer's account.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

***** ********

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/7/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought heat pump and air conditioner in 2006. In 2008, condenser had to be replaced and we were charged. In June of the current year, the condenser had to be replaced or repaired, which we were charged for.

Desired Settlement: We feel as we should not be charged for the June repairs. In six years time, we have already had two major service repairs on the same issue. We paid the first time, but feel as thought they should stand behind their product. The repairman even stated to us that the product is defective.

Business Response:

The installation of the air -to - air heat pump was May, 2006.    June, 2008, we received a call from the consumer that the unit did not kick out all night.  At that time, it was discovered the condenser coil had a leak and needed to be replaced.  As per the copy of the attached warranty coverage - the coil was covered under warranty but the freight for shipping, labor to replace and freon was not.

The consumer was charged for the freight, labor & freon.

June, 2012, we received a call from the consumer that the unit had not worked for 3 days.  When we checked it, a leak was discovered on the unit.  ******* was contacted regarding warranty, and

as the unit was outside the 5 year warranty, extended coverage for another coil was refused.  The customer was notified regarding this.  It was discussed with him that we could replace the unit with a new unit or attempt to repair the existing unit.  It was decided to attempt to repair the leak to the unit rather than replace. 

The leak in the unit was able to be repaired and consumer was billed for time & material.   Consumer would have received the warranty information at time of install and the product was registered with UPGProduct Registration May 31, 2006. 

We have followed the warranty of the ******* product as stated.  Mr. ********* feels we should absorb the cost of the repair regardless that the warranty period has expired.  Mr. ********* may wish to direct his concerns to the manufacturer regarding this issue or to the product registration at **** ******** via the website below. 

***********************************************************

Any further questions, do not hesitate to contact us

**** *******

E.V.P. of Operations

Clark Electric Appliance & Satellite Inc.

********** ** *****

 

 

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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