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This company offers manufacturing services of animal health and nutritional supplements.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vets Plus, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vets Plus, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 18, 2007 Business started: 01/01/1991 in WI Business started locally: 01/01/1991 Business incorporated 06/06/1991 in WI
Type of Entity


Business Management
Mr. Rajiv Lall, Owner Mr. Karl Wayne, Human Resources
Contact Information
Principal: Mr. Rajiv Lall, Owner
Customer Contact: Mr. Karl Wayne, Human Resources
Business Category

Animal Health Products Pharmaceutical Preparation Manufacturing (NAICS: 325412)

Alternate Business Names

Additional Locations

  • 302 Cedar Falls Rd

    Menomonie, WI 54751 (715) 231-1234

  • 4602 Domain Dr

    Menomonie, WI 54751 (715) 231-1295 (888) 873-9719


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/14/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered ******, a live bacterial product which needs to be kept at 4 degrees at all time according to *********** the manufacturer. I bought 2 bottles from and paid extra for a small insulated box and expedited shipping $40.66) but the products arrived warm, no ice, only a small ice pack completely melted. The company will not accept any returns since they know the product is no longer usable. They will not return my call. I have asked for a full reimbursement.

Desired Settlement: I would like a full refund since the product is ineffective even if I took all necessary precaution and paid extra to assure the expedited delivery in an insulated box.

Business Response: This letter is in response to the letter we received from the Better Business Bureau of WI stating
that our BBB Accreditation has been suspended us a result of a non-compliance with #6A of the
Code of Business Practices.
The complaint case number is ********. I do not have any record of previously receiving this
complaint. Our response to this complaint is we will issue a full refund in the form of n check
made payable to the consumer, ******** *********. I am enclosing a copy of the check,
complaint letter, and tracking info that will be sent via UPS today.

11/13/2013 Advertising/Sales Issues | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Vets Plus, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)