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BBB Accredited Business since

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Description

This company offers promotional product services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that 4imprint, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 4imprint, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

15 Customer Reviews on 4imprint, Inc.
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 15

Additional Information

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BBB file opened: August 22, 2001 Business started: 06/01/1985 in WI Business started locally: 06/01/1985 Business incorporated: 12/07/1995 in WI
Type of Entity

Corporation

Business Management
Mr. Eric Cernjar, Marketing Specialist Mr. Greg Ebel, Vice President Sales & Marketing Mr. Ben Thompson, Marketing Retention Specialist
Contact Information
Principal: Mr. Eric Cernjar, Marketing Specialist
Customer Contact: Mr. Ben Thompson, Marketing Retention Specialist
Business Category

Advertising Specialties Promotional Products - Non-Wearable Promotional Products Promotional Products - Wearable Business Promotions - General Signs Commercial Products Wholesale & Distributor Product Development & Marketing Other Services Related to Advertising (NAICS: 541890)


Customer Review Rating plus BBB Rating Summary

4imprint, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 101 Commerce St

    Oshkosh, WI 54901 (877) 446-7746 (920) 236-7272

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (877) 446-7746(Phone)
  • (800) 355-5043 (Fax)
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Complaint Detail(s)

12/27/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with 4Imprint on 10/22/2013, the order arrived a few weeks later with only one of the four items ordered. When I contacted the company, they neglected to respond for several days. Only after I sent a followup email did the account manager tell me the item was out of stock, sorry! After several back and forth emails, I was told the remaining items would be shipped and in hand no later than the first week of December. Well, the end of December has come and go and still no followup. Still no product. And most infuriating - they've already taken our money.

Desired Settlement: Refund the order.

Business Response:

We followed up with the customer and expressed our sincere apology for the lack of communication and follow up on our part.  We are in the process of completing the order in full, and in keeping with our guarantee, have let her know she’ll be receiving it free of charge.  With regard to billing, the customer did confirm to us that this was just a misunderstanding. We have not actually collected any funds at all on this order - we had only run an authentication on the card.

 

5/28/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company states 'FREE SAMPLES" Months ago I ordered 2 free samples and only recieved 1. Then two weeks ago and after looking at their catalog I ordered 2 more samples. After not recieving anything again I decided to call. The first person hung up pn me. Then I called back and got someone else and this time another person stated my account was "NO MORE SAMPLES". He stated he did not no way. So their advertising is FALSE. The don't give samples and then they hang up on CUSTOMERS.

Desired Settlement: They should apologize and change their store policy concerning "SAMPLES. Or every company will only recieve 1 Sample.

Business Response:

Hello,

 

Thank you for making me aware of this complaint.  The email I received as notification says that you have not yet received a response; however I just received notice of the complaint today.  In the notes, it says that this is the second notice of this complaint.  Can you please verify that the first notice was sent to my attention?

 

For this complaint, it appears to be an error on our part.  There are rare occasions in which we have denoted a customer as someone that can no longer receive samples from us.  These rare instances typically come up when someone has asked for an excessive amount of expensive samples from us while demonstrating no true intent of doing business with us.  We do not take that denotation lightly, though, and it appears ****** was inadvertently marked as someone that is not to receive samples from us.

 

We do apologize for any inconveniences this has caused, and we would be more than happy to provide the samples that ****** needs.  If he would like to contact me directly to get the samples he needs, here is my contact info:

 

Email: *********************

Toll-free phone: ###-###-####

 

Thank you,

**** *******