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BBB Accredited Business since
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This company offers promotional product services.
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A BBB Accredited Business since
BBB has determined that 4imprint, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 4imprint, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Type of Entity
Business ManagementMr. Eric Cernjar, Marketing Specialist Mr. Greg Ebel, Vice President Sales & Marketing Mr. Ben Thompson, Marketing Retention Specialist
Advertising Specialties Promotional Products - Non-Wearable Promotional Products Promotional Products - Wearable Business Promotions - General Signs Commercial Products Wholesale & Distributor Product Development & Marketing Other Services Related to Advertising (NAICS: 541890)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
101 Commerce St
Oshkosh, WI 54901 (877) 446-7746 (920) 236-7272 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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Additional Phone Numbers
- (877) 446-7746(Phone)
- (800) 355-5043 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I placed an order with 4Imprint on 10/22/2013, the order arrived a few weeks later with only one of the four items ordered. When I contacted the company, they neglected to respond for several days. Only after I sent a followup email did the account manager tell me the item was out of stock, sorry! After several back and forth emails, I was told the remaining items would be shipped and in hand no later than the first week of December. Well, the end of December has come and go and still no followup. Still no product. And most infuriating - they've already taken our money.
Desired Settlement: Refund the order.
We followed up with the customer and expressed our sincere
apology for the lack of communication and follow up on our part. We are
in the process of completing the order in full, and in keeping with our
guarantee, have let her know she’ll be receiving it free of charge. With
regard to billing, the customer did confirm to us that this was just a misunderstanding.
We have not actually collected any funds at all on this order - we had only run
an authentication on the card.
Read Complaint Details
Complaint: This company states 'FREE SAMPLES" Months ago I ordered 2 free samples and only recieved 1. Then two weeks ago and after looking at their catalog I ordered 2 more samples. After not recieving anything again I decided to call. The first person hung up pn me. Then I called back and got someone else and this time another person stated my account was "NO MORE SAMPLES". He stated he did not no way. So their advertising is FALSE. The don't give samples and then they hang up on CUSTOMERS.
Desired Settlement: They should apologize and change their store policy concerning "SAMPLES. Or every company will only recieve 1 Sample.
Thank you for making me aware of this complaint. The email I received as notification says that you have not yet received a response; however I just received notice of the complaint today. In the notes, it says that this is the second notice of this complaint. Can you please verify that the first notice was sent to my attention?
For this complaint, it appears to be an error on our part. There are rare occasions in which we have denoted a customer as someone that can no longer receive samples from us. These rare instances typically come up when someone has asked for an excessive amount of expensive samples from us while demonstrating no true intent of doing business with us. We do not take that denotation lightly, though, and it appears ****** was inadvertently marked as someone that is not to receive samples from us.
We do apologize for any inconveniences this has caused, and we would be more than happy to provide the samples that ****** needs. If he would like to contact me directly to get the samples he needs, here is my contact info:
Toll-free phone: ###-###-####