BBB Business Review

BBB Accredited Business since 08/01/2002

Tate Construction, LLC

(316) 832-1448View Additional Phone Numbers6117 N Sullivan Rd, WichitaKS 67204-1953

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BBB Accreditation

A BBB Accredited Business since 08/01/2002

BBB has determined that Tate Construction, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Tate Construction, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Tate Construction, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/02/2015Problems with Product / Service | Read Complaint Details
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Complaint
sold Warranted ********** deck in **** that req replacement in 2 Yrs. Installed replacement incorrectly per Manufacture voiding warranty,Deck unsafe.
Deck installed in **** with improper ********** material. Required Replacement two yrs. later. They replaced with proper ********** decking material that required min. 1/8 " Gap spacing side to side which they did not do per manufacture, causing immediate onset of cupping & twisting of decking. I notified Tate of the issue in early **** and they took no action until I continued to present the problem to them several times since then. Now the deck is to the point of the being unsafe (2-3" cupping and board twist of +3" & Holding water). ********** rep. physically reviewed in ******** along with Tate Co. following my repeated request to Tate CO. ********** and Tate Co. both agreed that there is a problem. Now ********** will only provide a minimal cash settlement due to fact Tate will not, and never did provide a material List. If they had or would, ********** has the option of possibly replacing the material vs. a cash settlement but they're unable without the material list. Tate Co. is now positioning to sell me a deck without their finical participation. The problem, as documented by **********, is the installation was incorrect per ************ installation manual. ********** is trying to help but Tate is not providing assistance without my repeated request and is not taking any liability for their improper install. He indicated during the review with ********** he would take care of the issue but now is waving on that commitment.

Desired Settlement
Tate Co. to replace the deck and any damage to deck sub structure, with or without assistance of ************ material replacement. I'm willing to provide whatever ********** provides me in the way of any cash settlement vs material. Tate Co use of the Proper Installation process and materials per the manufacture is required.

Business Response
********** representative ***** ****** inspected Mr. *********** deck again on *******************. On *****************, Tate Construction LLC received verbal commitment from ********** that they will be replacing all the decking under warranty for product failure, not incorrect installation. Due to moisture issues, the deck will have to be modified when replaced to correct these issues. Mr. ********* is aware of the warranty approval and the modifications necessary during replacement of deck. I will be traveling to the ********** plant in ************** this week and plan to visit with them further regarding this specific warranty issue and lack of urgency on their part to address this in a timely manner. A date for replacement of deck has not been scheduled at this time.

Sincerely,

**********
Tate Construction LLC

Industry Comparison| Chart

Siding Contractors, Chain Link Fence Sales, Service & Contractors, Fence - Sales, Service & Contractors, Windows - Repairing, Windows - Installation & Service, Construction & Remodeling Services, Deck Builder, Deck - Repair, Patio & Deck Builders

Additional Information

top
BBB file opened: 08/01/2002Business started: 01/01/1999
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mrs. Marcie Tate (Office Manager)Mr. Derik Tate
Business Category

Siding Contractors, Chain Link Fence Sales, Service & Contractors, Fence - Sales, Service & Contractors, Windows - Repairing, Windows - Installation & Service, Construction & Remodeling Services, Deck Builder, Deck - Repair, Patio & Deck Builders

BBB Program Participation
Tate Construction, LLC participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Map & Directions

Map & Directions

Address for Tate Construction, LLC

6117 N Sullivan Rd

Wichita, KS 67204-1953

To | From

LocationsX

1 Locations

  • 6117 N Sullivan Rd 

    Wichita, KS 67204-1953(316) 832-1448
    (316) 644-9397

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, The Kansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Tate Construction, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (316) 644-9397
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Siding Contractors

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.