BBB Business Review

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BBB Accredited Business since 01/01/2000

Protection One Alarm Monitoring, Inc. (Headquarters)

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(877) 776-1911View Additional Phone Numbers800 E Waterman St, WichitaKS 67202-4730View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since 01/01/2000

BBB has determined that Protection One Alarm Monitoring, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Protection One Alarm Monitoring, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 504 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

503 complaints closed with BBB in last 3 years | 141 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues104
Billing / Collection Issues82
Delivery Issues23
Guarantee / Warranty Issues31
Problems with Product / Service263
Total Closed Complaints 503

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Protection One Alarm Monitoring, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4 Customer Reviews

Additional Information

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Protection One, Inc. is headquartered in Wichita, Kansas with numerous locations throughout the United States. Complaints against any of their locations are centrally processed through BBB of the Kansas Plains, Nebraska, South Dakota and SW Iowa. Complaint volume listed above for the past 36 months is a nationwide total.

BBB file opened: 01/01/2000Business started: 01/01/1988
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Metropolitan Area Building and Construction Department (MABCD)
City Hall 7th Floor
Wichita, KS 67202
(316) 268-4460
http://www.wichita.gov/Pages/default.aspx

Their web address is http://www.wichita.gov/Pages/default.aspx.

Type of Entity

Corporation

Incorporated: September 1994, DE

Business Management
Principal: Ms. Nicole Green (Office of the CEO)Ms. Rosalinda Hernandez (Office of the CEO)Ms. Elizabeth Nolan (Office of the CEO)

In February, 2013 Protection 1 announced the formation of a door to door residential sales operation to be led by a management executive, Steve Zolman, whose past record (2010 to 2013) in managing door to door sales of home security products and services under the name Pinnacle Security, headquartered in Utah, resulted in complaints to the BBB and an F Rating and government law enforcement actions concerning deceptive or otherwise problematic sales practices.
Protection 1 has responded that under guidance of Mr. Whall and the senior leadership team at Protection 1, they have set out to aggressively address and change the summer sales model.

The complete BBB Business Review on Pinnacle Security can be viewed here: http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/pinnacle-security-in-orem-ut-11000043

Business Category

Security Control Equipment & System Monitors, Fire & Smoke Alarm Systems, Burglar Alarm Systems - Dealers, Monitoring & Service, Security Guard & Patrol Service, Security Systems Consultants

Products & Services

This company offers residential and commercial security systems and monitoring.

Alternate Business Names
BellSouth Security Systems by Protection One, Protection One, Protection One Alarm Monitor, Protection One Monitoring, Protection 1

Customer Review Rating plus BBB Rating Summary

Protection One Alarm Monitoring, Inc. has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.