BBB Accredited Business since 01/01/2000
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A BBB Accredited Business since 01/01/2000
BBB has determined that Protection One Alarm Monitoring, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Protection One Alarm Monitoring, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 600 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||191|
|Billing / Collection Issues||86|
|Guarantee / Warranty Issues||30|
|Problems with Product / Service||269|
|Total Closed Complaints||598|
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on Protection One Alarm Monitoring, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
Protection One, Inc. is headquartered in Wichita, Kansas with numerous locations throughout the United States. Complaints against any of their locations are centrally processed through BBB of the Kansas Plains, Nebraska, South Dakota and SW Iowa. Complaint volume listed above for the past 36 months is a nationwide total.BBB file opened: 01/01/2000Business started: 01/01/1988
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Metropolitan Area Building and Construction Department (MABCD)
City Hall 7th Floor
Wichita, KS 67202
Their web address is http://www.wichita.gov/Pages/default.aspx.
Type of Entity
Incorporated: September 1994, DE
Business ManagementPrincipal: Ms. Nicole Green (Office of the CEO)Ms. Rosalinda Hernandez (Office of the CEO)Ms. Elizabeth Nolan (Office of the CEO)
In February, 2013 Protection 1 announced the formation of a door to door residential sales operation to be led by a management executive, Steve Zolman, whose past record (2010 to 2013) in managing door to door sales of home security products and services under the name Pinnacle Security, headquartered in Utah, resulted in complaints to the BBB and an F Rating and government law enforcement actions concerning deceptive or otherwise problematic sales practices.
Protection 1 has responded that under guidance of Mr. Whall and the senior leadership team at Protection 1, they have set out to aggressively address and change the summer sales model.
The complete BBB Business Review on Pinnacle Security can be viewed here: http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/pinnacle-security-in-orem-ut-11000043
Security Control Equipment & System Monitors, Fire & Smoke Alarm Systems, Burglar Alarm Systems - Dealers, Monitoring & Service, Security Guard & Patrol Service, Security Systems Consultants
Products & Services
This company offers residential and commercial security systems and monitoring.
Alternate Business NamesBellSouth Security Systems by Protection One, Protection One, Protection One Alarm Monitor, Protection One Monitoring, Protection 1
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview