BBB Business Review

BBB Accredited Business since 05/05/1992

Appelhanz Roofing, Inc.

(785) 246-0006View Additional Phone Numbers7521 NW Nickell Rd, TopekaKS 66618-1919

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BBB Accreditation

A BBB Accredited Business since 05/05/1992

BBB has determined that Appelhanz Roofing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Appelhanz Roofing, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Appelhanz Roofing, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/14/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Nail holes in Guttering. Gutters are leaking due to holes
As a result of the new roof your company installed last ****, I have been experiencing leaks in the guttering from nails being shot through it. This is the exterior of my house, and according to your policy this will be repaired at your expense.

Desired Settlement
The company to pay for replacement gutters. I do not want this company to do it! Will be sending them a quote and they will reimburse me for the cost

Business Response
On the morning of ***************** we contacted the homeowner for permission to inspect the gutters. Upon inspection that same day we found that the leaks are due to old rusty galvanized gutters. There is also an endcap this is unsealed due to normal deterioration. The holes in the gutters are from rusting through, not nails. We contacted the homeowner and explained the situation of the old gutters. The homeowner understood. We have pictures documenting the condition of the gutters and can forward them on as needed.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I will have another company look at the gutters that were fine until Applehenz showed up with their nail guns.

Final Business Response
We encourage the homeowner to have a guttering company look at the old gutters.

Industry Comparison| Chart

Roofing Contractors, Contractor - Flat Roof, Ventilating Contractors, Skylights, Roofing Service Consultants, Contractors - Gutters, Gutter Leaf Guards, Gutters & Downspouts

Additional Information

top
BBB file opened: 05/23/1983Business started: 09/01/1980
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors License
(402) 595-3186

BBB records show a license number of RFCO 2012000000239 for this company, issued by Contractors License. City of Topeka Roofing Contractor License.

Type of Entity

Corporation

Incorporated: May 2013, KS

Business Management
Principal: Mr. Matt Appelhanz (President/Owner)
Business Category

Roofing Contractors, Contractor - Flat Roof, Ventilating Contractors, Skylights, Roofing Service Consultants, Contractors - Gutters, Gutter Leaf Guards, Gutters & Downspouts

Products & Services

This company provides roof replacement, roof repair, residential flat roofs, roof inspections, roof cleaning and insurance claim assistance. They also offer services for ventilation, skylights, gutters and downspouts and gutter covers. All work is guaranteed for up to five years and they also offer extended guarantees as well as free estimates.

Alternate Business Names
Appelhanz Roofing Incorporated

Customer Review Rating plus BBB Rating Summary

Appelhanz Roofing, Inc. has received 5.0 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Appelhanz Roofing, Inc.

7521 NW Nickell Rd

Topeka, KS 66618-1919

To | From

LocationsX

1 Locations

  • 7521 NW Nickell Rd 

    Topeka, KS 66618-1919(785) 246-0006

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, The Kansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Appelhanz Roofing, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (855) 550-5100
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Roofing Contractors

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.