BBB Logo

Better Business Bureau ®
Start With Trust®
Nebraska, South Dakota, The Kansas Plains and Southwest Iowa

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 12/12/2013

BuddyRest Pet Products

Phone: (866) 675-3994

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/25/2013Problems with Product / Service | Read Complaint Details
X

Complaint
I ordered an orthopedic dog bed on ***********. I called Buddy Rest the following week to find out when my order would be delivered. I called once and left a message without a return call. The second time I called I spoke with someone who said there had been a mix up at the warehouse and they would build the dog bed and it would be shipped. AS of today, ***********, there is no update on the website as to where my order is and when I call all I get is voice mail. Then I tried the live chat because it read "available" only to sit there for 10 minutes to find out they weren't available. Of course, they have debited my account for almost $*** and I can't get any customer service!
Product_Or_Service: Orthopedic Dog Bed
Order_Number: ********

Desired Settlement
I either want my bed delivered by next Thursday or I want a prompt refund.

Industry Comparison| Chart

Pet Supplies & Foods - Retail, Online Retailer, Internet Shopping, Animal Health Products

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.