BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 07/02/2012
The Phoenix Mortgage Group, Inc.
Find a Location(316) 942-8228836 N Caddy Ln, Wichita, KS 67212-4423 Send email to The Phoenix Mortgage Group, Inc.www.phoenixmortgagegroup.com
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BBB Accreditation
A BBB Accredited Business since 07/02/2012
BBB has determined that The Phoenix Mortgage Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised The Phoenix Mortgage Group, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Kansas Office of the State Bank Commissioner700 Jackson, Suite 300
Topeka, KS66603
(785) 296-2266
http://www.osbckansas.org
BBB records show a license number of MC 000205 for this company, issued by Kansas Office of the State Bank Commissioner. Their web address is http://www.osbckansas.org.
BBB records show a license number of NMLS323881 for this company. National Mortgage License (The Phoenix Group).
BBB records show a license number of NMLS326386 for this company. Adam Hamilton.
Type of Entity
Corporation
Incorporated: October 2000, KS
Contact Information
Principal: Mr. Adam Hamilton (President)Business Category
Mortgage Brokers, Mortgage Bankers, Credit Services, Mortgage Lender, Reverse Mortgage, Real Estate Loans, Loans - Farm & Ranch, Loans
Alternate Business Names
Phoenix Mortgage GroupBBB Program Participation
The Phoenix Mortgage Group, Inc. participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
A Poor Credit History Impacts More Than Credit; BBBTips Advise How to Improve Your Credit ReportBBBTips on Business Credit
BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders
Improving Your Credit Score
Investors Warned Not to Risk Homes to Buy Securities
Is Your Teen Ready for a Credit Card?
Know the Facts about Reverse Mortgages
Mortgage Choices
Shop, Compare and Negotiate - But Move with Caution When Refinancing Your Mortgage
To Rent or Buy - Which is Right for You
LocationsX
2 Locations
-
4415 W Zoo Blvd Ste 2
Wichita, KS 67212-1619Directions
-
836 N Caddy Ln
Wichita, KS 67212-4423(316) 942-8228Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, TheKansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*The Phoenix Mortgage Group, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Mortgage Brokers
A Poor Credit History Impacts More Than Credit; BBBTips Advise How to Improve Your Credit ReportBBBTips on Business Credit
BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders
Improving Your Credit Score
Investors Warned Not to Risk Homes to Buy Securities
Is Your Teen Ready for a Credit Card?
Know the Facts about Reverse Mortgages
Mortgage Choices
Shop, Compare and Negotiate - But Move with Caution When Refinancing Your Mortgage
To Rent or Buy - Which is Right for You
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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