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Schendel Lawn and Landscape

Phone: (785) 286-0015

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/22/2015Problems with Product / Service | Read Complaint Details
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Complaint
Has not refunded promised money they said they would do when services cancelled in the first week of **********.
Customer Number: ***** (account number)

Problem date: As of today, ******* Schendel has not sent refund to me.

Purchase date: Prepayment of $****** for this season's services was sent to them on ******* by *********************** payment service.

First contact: requesting refund was made the first week of *****. I don't recall the name of who I talked with.

Second contact: was made on ****** and representative ******* promised I would receive a check within a week. As of ******* I still have not receive my refund.

I faithfully paid all my invoices with them when I used their service, but they are not fulfilling their promise to me to refund my prepayment when I decided to discontinue their service to me in the first week of *****. I do hope you'll be able to help me with this problem.

Thanks!

Desired Settlement
Refund of $******

Business Response
Contact Name and Title: *************
Contact Phone: ************
Contact Email: **************************
****** is completely correct. A check should have been mailed sooner and was not due to my error. Check was printed ********* and to be mailed *********. My apologies.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)


Industry Comparison| Chart

Landscape Contractors, Bed Bug Removal, Lawn Maintenance, Tree Service, Weed Control Service, Patio, Porch & Deck Enclosures, Fertilizers, Lawn & Garden Sprinkler Systems

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.