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Consumer Complaints

BBB Accredited Business since 05/17/2007

SENDTHISFILE, Inc.

Phone: (316) 942-4707

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/18/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Senthisfile has been billing our corporate credit for over a year for services we did not sign up for. We want this stopped and our monies refunded.
Senthisfile has been billing our corporate credit for over a year for services we did not sign up for. We have left numerous messages for "****" to call us and explain who authorized this and have asked for it the monies to be refunded. We have called **************** Fraud Department and told them this was not authorized and want Sendthisfile blocked. Thank you for your time and consideration on this matter.

We have been in business 32 years and have not authorized this.

****** ** *******
President/CEO
**************************
********************
**********, *************
************
Fax- ************
*********************
******************

Desired Settlement
A full refund on our credit card.

Business Response
On ************, we responded directly the customer via both email and telephone. We also made a complete courtesy refund of the total amount requested. We shared detailed information about when their account was setup and utilized for file sending. During the phone call we discussed our written online policy for 15 day free trials and the need to cancel free trials in advance of being charged. Prior to the telephone communication, our support staff had also shared cancellation instructions electronically. We believe this customer is now satisfied with our response. We will be continually improving our customer billing communications in the future.

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Internet Services, Computer Business Services

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.