BBB Business Review
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BBB Accredited Business since 02/01/1964
Horton's Furniture
(316) 722-5090View Additional Phone Numbers10915 W Kellogg St, Wichita, KS 67209-1224 Send email to Horton's Furniturewww.hortonsfurniture.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 02/01/1964
BBB has determined that Horton's Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Horton's Furniture's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topContact Information
Principal: Mr. Dilman Morris (Vice President)Mr. Steve Elpers (President)Business Category
Furniture - Retail, Office Furniture & Equipment, Pillows, Mirrors, Lighting Fixtures - Retail, Home Accessories, Carpet & Rug Dealers - New, Cabinets
Service Area
This company is a furniture store that offers home furnishings, home accessories and floor coverings throughout Kansas and North-Central Oklahoma.
BBB Program Participation
Horton's Furniture participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
Winterizing Your HomeLocationsX
1 Locations
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10915 W Kellogg St
Wichita, KS 67209-1224(316) 722-5090Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, TheKansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Horton's Furniture is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.