BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 10/21/2004
Pioneer Services, A Division of Mid-Country Bank
Find a Location(785) 762-6006View Additional Phone Numbers448 Grant Ave, Junction City, KS 66441-4217 Send email to Pioneer Services, A Division of Mid-Country Bankwww.pioneerservices.com
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BBB Accreditation
A BBB Accredited Business since 10/21/2004
BBB has determined that Pioneer Services, A Division of Mid-Country Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Pioneer Services, A Division of Mid-Country Bank's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 2 |
| Advertising / Sales Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corporation(877) 275-3342
BBB records show a license number of 19048 for this company, issued by Federal Deposit Insurance Corporation.
Type of Entity
Corporation
Incorporated: April 2000, KS
Contact Information
Principal: Mr. Don Heriford (Director of LPO Operations)Customer Contact: Ms. Carrie Stowell (Administrative Specialist)Mr. Thomas Holcom (Director)Mr. Randy Opliger (Treasurer)Ms. Laura Stack (Secretary)Mr. William Sullivan (Owner)Ms. Emily Wilson (Corporate Affairs)Business Category
Financial Services, Seals - Notary & Corporation, Loans, Banking Services
Products & Services
At Pioneer Services, the military division of MidCountry Bank, we've been meeting the financial needs of the military community for more than 25 years. We offer personal loans, retail lending, VA loans, Certificates of Deposit, savings accounts, and award-winning financial education programs to all ranks and branches. Many of our services are also available to Department of Defense employees and those in the National Guard and reserves.
Alternate Business Names
The Military Solutions Corp.BBB Program Participation
Pioneer Services, A Division of Mid-Country Bank participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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Home Buyers: Protect Yourself from Predatory Lenders
Selecting a Financial Planner
LocationsX
2 Locations
-
448 Grant Ave
Junction City, KS 66441-4217Directions
-
4700 Belleview Ave Ste 300
Kansas City, MO 64112-1359Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, TheKansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Pioneer Services, A Division of Mid-Country Bank is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Financial Services
BBBTips on Saving and InvestingBBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders
Selecting a Financial Planner
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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