BBB Business Review

Is this your Business?

BBB Accredited Business since 05/01/1989

Westar Energy

Find a Location

(800) 383-1183View Additional Phone NumbersPO Box 889, TopekaKS 66601-0889View Additional Email Addresses



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BBB Accreditation

A BBB Accredited Business since 05/01/1989

BBB has determined that Westar Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Westar Energy's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 26 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

26 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues12
Problems with Product / Service11
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Westar Energy

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

top
BBB file opened: 07/25/2005Business started: 05/01/1909Business started locally: 10/01/1910
Type of Entity

Corporation

Incorporated: June 2002, KS

Business Management
Principal: Ms. Reta Boggs (Customer Advisors Supervisor)
Contact Information
Ms. Lila Halabi Mr. Mark Ruelle (President and CEO)Mr. Terrance Wilson (Director, Customer & Community Relations)
Business Category

Electric Companies

Products & Services

Electric Utility Service

Alternate Business Names
KPL Gas & Electric Service

Customer Review Rating plus BBB Rating Summary

Westar Energy has received 3.7 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.