BBB Accredited Business since 07/17/2008
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A BBB Accredited Business since 07/17/2008
BBB has determined that Meritrust Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Meritrust Credit Union's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||4|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||8|
BBB file opened: 06/01/1990Business started: 12/01/1935
Kansas Department of Credit Unions
109 SW 9th Street Suite 610
Topeka, Kansas 66612
Type of Entity
Incorporated: December 1935, KS
Contact InformationPrincipal: Mr. Keenan Bender (Director of Consumer Lending)Ms. Angela Back Mr. James Nastars (CEO)Ms. Jamie Taulbee (Vice President of Marketing)
Products & Services
Full Service Credit Union
Company is a credit union.
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
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