BBB Logo

Better Business Bureau ®
Start With Trust®
In Nebraska, South Dakota, The Kansas Plains and Southwest Iowa

BBB Business Review

BBB Accredited Business since 03/10/2010

E.H. Henry Company

(316) 263-3175127 N Sycamore St, WichitaKS 67203-6121 Send email to E.H. Henry Company

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 03/10/2010

BBB has determined that E.H. Henry Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised E.H. Henry Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
01/08/2014Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Improper or inferior repair

Complaint: The company has failed to respond to our phone requests or look at our roof in regards to a faulty roof installation.
We purchased our house in **********, within a year of a roof replacement by EH Henry (sellers state that it was a complete roof installation around ***********). In the late **************, we noticed some staining on our ceiling but believed that the rain was coming into the roof through the roof vents. During a heavy rain on the morning of **************** our living room ceiling began leaking in two places. We immediately called ************* on the 31st and had the problem surveyed that afternoon. We were told that the roof had not been properly installed by EH Henry in that section and had caused considerable damage to the existing roof and in our attic. We were told by the other roofing company to contact the company that had originally installed the roof and that it should be under warranty or, if not, that they should repair it as it was their error. Through our realtor, we were able to determine the company that had installed the roof (the city has no record of EH Henry obtaining a permit). I contacted EH Henry immediately and was told by the receptionist that we'd be contacted by someone from the company soon. We have yet to hear from anyone to survey the damage. My husband and I have taken turns calling the company and speaking with the receptionist who tells us that they are busy and that the rain keeps setting their schedules back (it hasn't rained for a very long time). It's been almost a month and a half with no contact from the company. The weather is only getting colder and in the future, we could be dealing with snow sitting on the roof causing even further damage.

Initial Business Response
Contact Name and Title: ***** *******-President
Contact Phone: **********
Contact Email: ********************
Mr. and Mrs. ****** did call our office a couple of times to request a roof inspection and possible leak. I will admit we did not get back to them as fast as we would like due to the weather, trying to get existing jobs completed before the holidays, and personal medical issues with our family. Roof was inspected on ***** and found to have some storm damage. The only thing that looked amiss was the sealant around the furnace flue which we sealed at that time. Per customer request we also returned on ***** and installed some step flashing at fascia board that ties into roof where none has ever been. All this was performed at no charge even though the roof was contracted with previous owner and was out of warranty. The ******** are extremely nice folks and we are sorry for their inconvenience. They have our direct phone numbers should any more issues arise.

10/28/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: None of the Above - Service Complaint Issue

Complaint: Contractor added additional charge to invoice for his time communicating with the insurance company in the amount of 4.5 hours @ $***** per hour.
Contractor has only completed repairs on roof and replaced glass in windows. The roof was completed several months ago and the city inspector has not signed off (not sure if he has even been contacted). Other items such as storm windows, garage door, window shades, painting of siding on west side, and replace and paint siding for roof fireplace chimney have not been started. Contractor was contacted and told to send bill for roof and replacing glass in windows. He sent an unitemized bill with additional charge for his time with a note that his additional charge would be waived if he was allowed to complete the rest of the items. We don't even know if the insurance is going to pay for the other items. What happens if the inspector does not buy off what has been completed on the roof? I am starting to worry about the contractors' business ethics. I am the daughter of ***** and ***** ***** and myself and my husband are representing my parents. My parents are elderly and have had medical emergencies recently. I feel ***** from EH Henry has taken advantage of their trusting behavior and their age. He's trying to get as much money as he can out of them and scaring them into paying.

Initial Business Response
Contact Name and Title: ***** *******-President
Contact Phone: **********
Contact Email: ********************
First of all let me start off by saying that Mr. and Mrs. ***** are some of the best people I have met in my 34 years with our company. After the storm hit I had my crews go out to replace the roof immediately as I was concerned about the possibility of a leak. This was done even though I had 85 roofs to do in front of them. I did this out of respect for Mr. ***** and our longstanding relationship. I was disheartened to learn of his bout with cancer and did not want him to worry. I told him at the time that the insurance co. had missed a lot of damage that was not on their original scope of work and he told me to take care of it. We fixed his primary window glass ourselves (all the glass companies in town were scheduling 3-4 months out.) We also replaced his damaged guttering. After repeated attempts to contact the claims office (***************-at least 3 different adjustors) I resorted to the *************** agent- **** *****-specifically talking to ****** at least 7-8 times. Verify by calling ********. Finally adjustor emailed that they would need pictures to verify extra work not included on original scope. Then after we took the time to get all the pictures they requested I received a call from Mr. ******* stating that they were going to take over the completion of the rest of the job and to send my final billing for the work that was completed inferring that it was our fault for the lag in completing the job. He also requested that I send more information to *************** claims (some of the information the adjustor had not asked me for making it look like it was our fault again for not resolving this claim.) We sent a drawing of the actual roof measurements(Insurance co. goes off satellite measurements), copy of the permit (not sure why it had not been inspected so we called for an inspection again), code requirements for attic ventilation ( most contractors don't even do the adequate amount), and a copy of our last contract showing that we had installed valley underlayment. Our breakdown to *************** used pricing that is consistent with what the other insurer's in our area have agreed to pay us. I included a bill for all the time that I and my lead project manager spent on the phone trying to get a response from the insurance co., getting additional pictures, coordinating with ************** on the interior blinds, and preparing additional estimates for the additional work since the insurance companies don't want to waste their valuable time to meet us at the property for a re-inspection. I also included a clause that we would rescind this extra charge if we could finish the additional work. I feel that the insurance co. should pay for our time since it was through no fault of ours for their incompetency. We are not rich people and time spent dealing with these issues detracts from our time on jobs that are profitable. I'm a little taken aback by having to justify my actions to be honest. My last conversation with Mr. *******, on Monday ********, expounded on the same things that I'm writing about. I simply told him that if he was going to be upset with anybody it should be with *************** insurance co. for dragging their feet and not communicating with me. In response to his dissatisfaction on the additional charges my last statement to him was to "pay whatever he felt was fair" as to the extra charges. I don't really see how I can be any clearer. As to question the integrity of myself, my employees, or our company is unfair. I have never had a complaint with the BBB and don't expect to have any more. We take pride in our work and in our friendships that we acquire along the way. In closing I only wish the best for Mr. and Mrs. ***** (this is the 3rd roof that we've installed for them. If anybody in the family or the BBB has any questions or concerns please feel free to contact me at The # or email I have provided.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Contractors - General, Storm Windows & Doors, Awnings & Canopies, Windows - Installation & Service, Construction & Remodeling Services, Siding Contractors, Roofing Contractors, Patio & Deck Builders, Gutters & Downspouts, Garage Builders, Basement - Finishing

Additional Information

top
BBB file opened: 06/01/1991Business started: 03/01/1946
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Central Inspection
City Hall 7th Floor
Wichita, KS67202
(316) 268-4460
http://www.wichita.gov/CityOffices/OCI/

BBB records show a license number of 872 for this company, issued by Office of Central Inspection. Their web address is http://www.wichita.gov/CityOffices/OCI/.

Type of Entity

Corporation

Incorporated: June 1994, KS

Business Management
Principal: Mr. Shawn Belford (Owner)
Business Category

Contractors - General, Storm Windows & Doors, Awnings & Canopies, Windows - Installation & Service, Construction & Remodeling Services, Siding Contractors, Roofing Contractors, Patio & Deck Builders, Gutters & Downspouts, Garage Builders, Basement - Finishing

BBB Program Participation
E.H. Henry Company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry Tips
BBB Warns Spring Time Brings Home Improvement Scams
Home Improvements

Map & Directions

Map & Directions

Address for E.H. Henry Company

127 N Sycamore St

Wichita, KS 67203-6121

To | From

LocationsX

1 Locations

  • 127 N Sycamore St 

    Wichita, KS 67203-6121(316) 263-3175

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, TheKansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*E.H. Henry Company is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on August 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.