Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted later.
On March 27, 2013, National Credit Adjusters, LLC entered into a consent judgment with the Arkansas Attorney General through the Circuit Court of Pulaski County, Arkansas Second Division. The agreement settles allegations that National Credit Adjusters, LLC had violated the Arkansas Deceptive Trade Practices Act by attempting to collect on payday and high-interest installment loan debt that is usurious, unconscionable and void under Arkansas law. Under terms of the agreement, the business consented to end its efforts to collect more than $2.7 million on 5,810 loans that will be cancelled as a result of the agreement. In addition, National Credit Adjusters, LLC will pay the State $200,000 to be distributed to higher-education institutions. National Credit Adjusters, LLC faces additional monetary penalties if it fails to notify consumers in writing that their debts have been cancelled. The agreement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details, go to https://contexte.aoc.arkansas.gov/imaging/IMAGES/DMS/CK Image.Present2?DMS ID=B51ZY4P7KFMZZTFN7AZTLK3QD4VE9W.
In response to the consent judgment with the Arkansas Attorney General, legal counsel for National Credit Adjusters, LLC stated that the Arkansas case was settled by consent judgment because the cost to settle was less than the cost to have the case heard in court.
The following describes a government action that has been resolved by either a settlement of a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On January 5, 2015, the New York City Department of Consumer Affairs (DCA) announced that a settlement was reached with National Credit Adjusters, LLC (NCA) which has agreed to pay $962,800 in restitution to at least 4,663 New York City residents. The agreement requires the company to stop collecting all debts in New York City, and pay $350,000 in fines. In addition, NCA is banned from applying for a debt collection agency license in New York City for at least six years. This settlement is the result of an investigation by DCA which resolves violations charging NCA with illegally collecting payday loans from New York City residents, engaging in unlicensed activity, deceptive practices, and threatening to take legal action that it could not take against consumers. The agreement obligates NCA to pay restitution to New York City residents that were identified by NCA as having short-term loans with interest rates exceeding New York State's usury cap of 16 percent. As a result, NCA must close the consumer's accounts, stop collection efforts and cannot re-sell the debts to other collection agencies. NCA must also seek to delete any negative information provided to credit reporting agencies, and vacate judgments entered against the consumers.
NCA must notify identified New York City consumers by mail that they are eligible for restitution. Any New York City resident who does not receive a mailing but believes they may be eligible, should call (855) 798-7654 for a Refund Request Form to return to NCA. Refunds will be issued 30 days after NCA receives the completed form.
More details may be found at http://www.nyc.gov/html/dca/html/pr2015/pr 010515.shtml.