BBB Accredited Business since 01/01/1969
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 01/01/1969
BBB has determined that Capitol Federal meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
To inquire about our greater Kansas City area branches please use the following BBB of Kansas City Review: http://www.bbb.org/kansas-city/business-reviews/banks/capitol-federal-savings-bank-in-overland-park-ks-10062081/ or go to their website at www.kansascity.bbb.org.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Capitol Federal's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Capitol Federal
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Federal Deposit Insurance Corporation
BBB records show a license number of 27981 for this company, issued by Federal Deposit Insurance Corporation.
Type of Entity
Incorporated: March 1999, KS
Contact InformationPrincipal: Mr. Tom Hagen (Marketing Communications Specialist)Ms. Carol Altergott Ms. Elizabeth Barranco (Branch Manager)Ms. Barbara Carswell (First Vice President)Ms. Rhonda Dennis (First VP)Mr. John Dicus (Chairman)Ms. Joyce Dunlap (Vice President Account Manager)Ms. Susan Fickler (Branch Manager)Ms. Peggy Frazier (Branch Manager)Ms. DeLores Heins (Branch Manager)Mr. Jack Huey (Exec. VP/Chief Lending Office)Ms. Mary Lenz (Corporate Historian)Ms. Nancy Muller (Branch Manager)Ms. Penny Nelson (Branch Manager)Mr. Joe Oberzan (Branch Manager)Mr. Barent Raye (Branch Manager)Ms. Ruth Von Stiers (Branch Manager)Mr. Jim Wempe (Vice President)Mr. Frank Wright IV (Sr. Vice President)
Banks, Savings & Loan Associations, Savings & Loan Association - Reps, Mortgage Brokers
Products & Services
Financial-Retail Banking and Residental Mortgage Lending