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Consumer Complaints

BBB Accredited Business since 05/03/2005

Big O Tires & Service Center

Phone: (785) 271-0194

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
01/04/2016Problems with Product / Service | Read Complaint Details
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Complaint
This business scratched the wheel while installing tires and then said they would buff it out and after that did not work said to bad deal with it
On ******** we purchased 4 ****************************** tires from the Big O Tires at ************* *****************, for our ***************. Invoice # ************* Order # ****** Total Cost $ ****** from ower ************* of which $*** was placed on my BigO Credit Card and $****** was paid from personal bank account. Upon picking up the SUV the driver front wheel was found to have large scratch from what appeared to be from being placed face down on concrete. the owner's response was to "attempt to buff" the area out only removing a portion despite being told and shown pictures from that morning of all tires where the area was not present. We had taken pictures due to past poor experience and my husband had been assured when dropping SUV off they would take extra care this time to prevent exactly this type damage. **** then said he didn't know what to say there was nothing he could do and he couldn't take discount off service/tires so there was nothing else to tell me.

Desired Settlement
I expect the wheel to be replaced at their cost by my local ** dealer as the damage was not present when the car was dropped off and was there when picking it up therefore happened while they were responsible for the car. after the owners assurance he would take extra care for our car as we had a similar problem we never resolved previously given his lack of care towards customer care and personal property we would want this taken care of from the dealership only

Business Response
I was unaware of the bbb case until last week. I apologize for the late reply. We have been in contact with ***** through out the situation. We ended up replacing the wheel in question with a new wheel to appease the customer and resolve the situation.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)


02/01/2016Problems with Product / Service
02/01/2016Problems with Product / Service
09/22/2014Problems with Product / Service

Industry Comparison| Chart

Tire Dealers, Wheels, Auto Parts & Supplies - Custom Wheels/Rims, Auto Services - Oil & Lube, Wheel Alignment, Frame & Axle Service - Auto, Radiators - Automotive, Mufflers & Exhaust Systems, Consultants - Auto Repair, Brake Service, Auto Repair - Maintenance, Auto Repair - Power Steering, Auto Repair - Tune-Up, Auto Repair - Shocks, Auto Repair - Steering & Suspension, Auto Repair - Suspension, Auto Repair & Service, Alternators & Generators - Auto Repair, Auto Air Conditioning, Tire Additives & Sealants, Brake Fluids

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.