BBB Business Review

This Business is not BBB Accredited

Windows USA

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Phone: (800) 272-2085Fax: (800) 324-3785View Additional Phone Numbers235 Sunshine Rd, RoyalAR 71968-9706 View Additional Web Addresses

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BBB Accreditation

Windows USA is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Windows USA's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Based on the files of the Better Business Bureau in Little Rock, AR, this company has a satisfactory record. To have a satisfactory record with the Bureau, a company must be in business for at least 12 months, properly and promptly, address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry.

Any complaints received in the 20 states in which the company does business are handled by the firm's headquarters in Arkansas. Complaints processed by the Arkansas BBB in its three-year reporting period have been resolved. For a full report, contact the BBB located in Little Rock, AR at (501) 664-7274 or www.arkansas.bbb.org.

Customer Complaints Summary

BBB serving Little Rock, AR maintains a report on this company's headquarters location. Please visit http://arkansas.bbb.org for details or call (501) 664-7274.

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Windows USA

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Windows - Installation & Service, Doors, Construction & Remodeling Services

Additional Information

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As of 12/28/01, the Arkansas Securities Department confirmed the firm's finance division maintained a Certificate of Authority, as required by law. There are no licensing requirements in the State of Arkansas for home improvement firms. However, other states or localities may require such a license, or may require a building permit on a case-by-case basis. The Bureau encourages you to check with the appropriate agency in your area to be certain any requirements are currently being met.


Additional Company Management:
Bill Downhour, Vice President
Johnifred Luker, Secretary to the President

BBB file opened: 01/01/2002Business started: 01/01/1967
Business Management
Principal: Mr. Mike Allbritton (Vice President)
Business Category

Windows - Installation & Service, Doors, Construction & Remodeling Services

Products & Services

This company does business in 20 states-Alabama, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas-through contracted agents, and is headquartered in Royal, Arkansas.

Alternate Business Names
Erickson Supply & Construction Co., Inc., U.S. Window Finance Corporation
Industry Tips
Hiring a Home Improvement Cont

Map & Directions

Map & Directions

Address for Windows USA

235 Sunshine Rd

Royal, AR 71968-9706

To | From

LocationsX

2 Locations

  • 235 Sunshine Rd 

    Royal, AR 71968-9706(800) 272-2085
    (501) 767-4843

  • PO Box 22 

    Royal, AR 71968-0022

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in North Central Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Windows USA is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (501) 767-4843
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Additional Web Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on 6/20/2013.

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Industry Tips for Windows - Installation & Service

Hiring a Home Improvement Cont
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.