BBB Accredited Business since 07/01/1993
Firestone Complete Auto CareFind a Location
Phone: (940) 691-4851Fax: (940) 761-23863400 McNiel Ave, Wichita Falls, TX 76308-1503
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A BBB Accredited Business since 07/01/1993
BBB has determined that Firestone Complete Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as members of the BBB. This means they support the BBB's services to the public and meet our membership standards.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Firestone Complete Auto Care's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
This company has a satisfactory record with the BBB. To have a satisfactory record with the BBB, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. Complaints processed by the BBB in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry.
Customer Complaints Summary
BBB serving Chicago, IL maintains a report on this company's headquarters location. Please visit http://chicago.bbb.org for details or call (312) 832-0500.
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Firestone Complete Auto Care
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
The BBB suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replaced parts except those under warranty, trade-in or core parts.BBB file opened: 07/01/1993Business started: 01/01/1900Business started locally: 01/01/1991
Business ManagementMr. Thomas Aenes (Manager)
Contact InformationPrincipal: Mr. Bobby Miranda Consumer Affairs Mr. Derek Davis
Number of Employees
Tire Dealers, Tire Distributors & Manufacturers, Battery Supplies, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Service, Auto Repair & Service, Auto Inspection Stations, Shock Absorbers, Battery Repairing & Rebuilding
Products & Services
According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.