BBB Business Review

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BBB Accredited Business since 07/01/1993

Firestone Complete Auto Care

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Phone: (940) 691-4851Fax: (940) 761-23863400 McNiel Ave, Wichita FallsTX 76308-1503

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BBB Accreditation

A BBB Accredited Business since 07/01/1993

BBB has determined that Firestone Complete Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as members of the BBB. This means they support the BBB's services to the public and meet our membership standards.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Firestone Complete Auto Care's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

This company has a satisfactory record with the BBB. To have a satisfactory record with the BBB, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. Complaints processed by the BBB in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry.

Customer Complaints Summary

BBB serving Chicago, IL maintains a report on this company's headquarters location. Please visit http://chicago.bbb.org for details or call (312) 832-0500.

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Firestone Complete Auto Care

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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The BBB suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replaced parts except those under warranty, trade-in or core parts.

BBB file opened: 07/01/1993Business started: 01/01/1900Business started locally: 01/01/1991
Business Management
Mr. Thomas Aenes (Manager)
Contact Information
Principal: Mr. Bobby Miranda Consumer Affairs Mr. Derek Davis
Number of Employees

9

Business Category

Tire Dealers, Tire Distributors & Manufacturers, Battery Supplies, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Service, Auto Repair & Service, Auto Inspection Stations, Shock Absorbers, Battery Repairing & Rebuilding

Products & Services

According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.