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North Central Texas

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Marant Roofing & Construction, Inc.

Phone: (940) 761-1717Fax: (940) 761-1761

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/04/2014Problems with Product / Service | Read Complaint Details
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Complaint
They accidently started to reroof my house instaedof ****. They patched it with new ones.(Shingles)
I have called them every weeks for a month to get the problem resolved and I keep getting the run around.
Last contact was 6-19-14 he was going to give the subcontractor my and have not gotten a call as of 6-27-14.

Desired Settlement
The rest of the roof to match the other half.

Business Response
This letter is in response to Case ****** a complaint filed on 6-27-14. As noted in the complaint, subcontractor accidentally started to reroof the house at **** Wilson, instead of the roof we contracted at **** Wilson. This was solely the error of the subcontractor, not Marant, as we had given the subcontractor the correct address.The error was discovered quickly and the subcontractor repaired the area. The complainant has contacted our office several times since the error was corrected and, each time, we have responded courteously to his concerns.We have given his phone number to the subcontractor, however, we do not have the authority force the subcontractor to contact him.
We deeply regret this situation and, while we are under no legal obligation to act further, we would like to extend this offer to the complainant. Because the roof on his house is old and has extensive hail damage, we believe he should file a claim with his insurance company. If he does so and insurance company is willing to pay to replace the roof, we are willing to work with him in the replacement of his roof without him being out any money except the amount provided by the insurance company. We sincerely hope this will be an acceptable offer.

Consumer Response
THIS IS NOT AN ACCEPTABLE OFFER MY INSURANCE SHOULD NOT PAY FOR MARANT'S SUB CONTRACTER MISTAKE.

MARANT SHOULD TAKE CARE OF THE WORK THAT THEY HIRE OUT TO DO. THERE FOR THEY SHOULD FINISH OUT WHAT THEY STARTED! FINISH MY ROOF AT NOT COST TO ANYONE BUT THEMSELVES!

Final Business Response
Re: Case # ***** ****** *****


As stated before, the part of the roof that was removed was replaced immediately after the subcontractor realized their mistake. The roof at the residence in question is covered in hail/ storm damage that would be covered under any insurance policy. I will be more than happy to meet the homeowner's insurance company at the residence to discuss the damages to the remainder of the roof, and as I stated before would cover the homeowner's deductible. The roof is in better shape than prior to our mistaken arrival. I would like to be in contact with his homeowner's insurance policy before any further correspondence. We corrected our mistake and left the property in better condition than we found it. Mr. ***** asking that we reroof the entire house is beyond reasonable. I have no problem paying Mr. *****'s deductible so that he is out no monies as the roof is in extreme disrepair. Mr. ***** can contact his insurance for an inspection, and we would be glad to have our representative handle the matter from there.


Sincerely,


******* * ******
Marant Construction

Industry Comparison| Chart

Roofing Contractors, Windows & Doors - Installation & Service, Siding Contractors, Contractor - Insulation

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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