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In North Central Texas

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BBB Accredited Business since 04/01/1999

Arrowhead Roofing & Siding

Phone: (940) 692-9596Fax: (940) 723-8100

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/29/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Delayed completion of repair

Complaint: they replaced roof and had to replace decking. back corner in the valley they overlapped the boards.
Last yr I had arrowhead do my roof for hail. I didn't notice it till this yr,when my stepdad pointed it out to me. I called ***** the owner and he came and looked at it back in august. He said he would have someone out to fix the issue. Months and months went by and nothing was done. Called him last month and he said ( I thought is was already taking care of) I will get someone out there this week to fix it. Nothing has happened and it is still not fixed, text him yesterday 11/20/2013 and no reply.

Initial Business Response
We are aware of the issue with the valley, it is very minor less then 1/2 " and we have told the home owner we would get out there. The home owner did not even notice it that is how small the difference is, but we told him we would fix it and we will. I know that it is not the homeowner's problem but when he called it was after the big hail storm. We knew his was not leaking so we have been helping people with roof leaks and damaged caused by all the recent storms. He is in line for the repair as a matter of affect the day we got this we had a guy out there the day before and then the weather turned bad. Please know that we will take care of this. We are very sorry the home owner felt it necessary to contact you, but the issue will be resolved soon.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Roofing Contractors, Windows, Siding Contractors, Gutters & Downspouts


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