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Consumer Complaints

BBB Accredited Business since 07/01/2013

Aldana Construction

Phone: (940) 642-0788Fax: (940) 761-1155

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/18/2013Problems with Product / Service | Read Complaint Details
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Complaint
Paid this company up front for several services and services were never completed. Now he will not answer our phone calls, texts, or emails.
Paid him up front to put in the dishwasher and do the electrical on our house. Now he will not answer our phone calls, texts, or emails.

Desired Settlement
Finish the services on our house that he has been paid for.

Business Response
Complaint resolved with consumer.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The air conditoner he put in was put in wrong and now water has leaked inside the house several times. The carpet has flooded each time, the paint is ruined, and the sheet rocked is ruined. The trim is still not completed in the bathrooms. Our key has not been returned.

Final Business Response
Business is working on it.

09/27/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
I called & texted ***** Aldana on the 22nd and on 24th of July, asking for a paid invoice for the work that was done on **** *******
I paid for the roof earlier in July and he did not have a copy of the invoice with him. I asked him to send me a copy or to drop it by my office were he picked up his check. He said that he would. I called & texted ***** Aldana on the 22nd and on 24th of July, asking for a paid invoice for the work that was done on **** ******* I still have yet to receive that receipt for the payment that was made for the services that his company rendered on my rent house located at **** ******* I need a copy for my insurance and also for my taxes.

Desired Settlement
I want a paid receipt showing that Aldana Construction is paid in full for the work and materials that were used to replace the roof at **** ******* Wichita Falls, TX XXXXX.

Business Response
Complaint resolved with customer.

Industry Comparison| Chart

Roofing Contractors, Brick - Concrete, Pumice, Brick - Clay - Common & Face, Construction & Remodeling Services, Mason Contractors, Home Improvements - Additions, Home Improvements, Concrete Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.