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BBB Accredited Business since 08/17/2004

Red River Harley Davidson, Ltd.

Phone: (940) 264-7743Fax: (940) 264-7700View Additional Phone Numbers4514 Northwest Fwy, Wichita FallsTX 76306-4529View Additional Web Addresses

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Description

Red River Harley-Davidson is the premier Harley dealership for North Texas and Southwest Oklahoma. Rated in the Top 2% of dealerships by Harley-Davidson Customer Satisfaction Index. An Excellent Customer Experience is the #1 goal.

BBB Accreditation

A BBB Accredited Business since 08/17/2004

BBB has determined that Red River Harley Davidson, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Red River Harley Davidson, Ltd.'s rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Additional Information

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BBB file opened: 10/01/1996Business started: 12/03/1985New Owner Date: 05/07/2004
Type of Entity

Partnership

Contact Information
Principal: Mr. Gene Wooldridge (Owner)Customer Contact: Mr. Jim Gilmore (General Manager)Mr. Royce Pritchard (Operations & Marketing Director)
Number of Employees

24

Business Category

Motorcycles - Dealers, Recreational Vehicles - Repair & Service, Motorcycles - Renting & Leasing, Driving Instruction, Motorcycles - Supplies & Parts, Motorcycles - Customizing, Motorcycles - Repairing & Service, Trike Conversions, Sales & Service

Products & Services

Full line dealership, new and used Harley-Davidson's only. Genuine Harley-Davidson Parts & Accessories. MotorClothes and General Merchandise. Genuine Rentals and Learn to Ride through our Rider's Edge Motorcycle Training Academy.

Hours of Operation
Tue: 09:00 AM to 06:00 PMWed: 09:00 AM to 06:00 PMThu: 09:00 AM to 06:00 AMFri: 09:00 AM to 06:00 AMSat: 09:00 AM to 05:00 AM
Refund and Exchange Policy

Returns or Exchanges are gladly accepted within 30 days with PROOF OF PURCHASE from RRHD and all original tags and packaging intact.

Any refunds will be via gift card, or
*a creditback to the credit/debit card
used for the original purchase, or
* a store check mailed within 5 business
days (cash purchases) or 10 business days (purchases by check)

The Fine Print!
We do not give cash refunds. We cannot
accept returns on clearance items, special order items, helmets, undergarments, consumables, electrical items and/or anything with obvious wear/damage.

We do not exchange any merchandise purchased from another dealership.

Service Area

In some instances we are limited to a Dealer Assigned Territory, call for more information.

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