BBB Accredited Business since 08/17/2004
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Red River Harley-Davidson is the premier Harley dealership for North Texas and Southwest Oklahoma. Rated in the Top 2% of dealerships by Harley-Davidson Customer Satisfaction Index. An Excellent Customer Experience is the #1 goal.
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A BBB Accredited Business since 08/17/2004
BBB has determined that Red River Harley Davidson, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Red River Harley Davidson, Ltd.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Type of Entity
Contact InformationPrincipal: Mr. Gene Wooldridge (Owner)Customer Contact: Mr. Jim Gilmore (General Manager)Mr. Royce Pritchard (Operations & Marketing Director)
Number of Employees
Motorcycles - Dealers, Recreational Vehicles - Repair & Service, Motorcycles - Renting & Leasing, Driving Instruction, Motorcycles - Supplies & Parts, Motorcycles - Customizing, Motorcycles - Repairing & Service, Trike Conversions, Sales & Service
Products & Services
Full line dealership, new and used Harley-Davidson's only. Genuine Harley-Davidson Parts & Accessories. MotorClothes and General Merchandise. Genuine Rentals and Learn to Ride through our Rider's Edge Motorcycle Training Academy.
Hours of OperationTue: 09:00 AM to 06:00 PMWed: 09:00 AM to 06:00 PMThu: 09:00 AM to 06:00 AMFri: 09:00 AM to 06:00 AMSat: 09:00 AM to 05:00 AM
Refund and Exchange Policy
Returns or Exchanges are gladly accepted within 30 days with PROOF OF PURCHASE from RRHD and all original tags and packaging intact.
Any refunds will be via gift card, or
*a creditback to the credit/debit card
used for the original purchase, or
* a store check mailed within 5 business
days (cash purchases) or 10 business days (purchases by check)
The Fine Print!
We do not give cash refunds. We cannot
accept returns on clearance items, special order items, helmets, undergarments, consumables, electrical items and/or anything with obvious wear/damage.
We do not exchange any merchandise purchased from another dealership.
In some instances we are limited to a Dealer Assigned Territory, call for more information.