BBB Business Review

BBB Accredited Business since 05/01/1995

Browning's Reliable Cars & Trucks

Phone: (940) 696-2277Fax: (940) 696-14864570 Seymour Hwy, Wichita FallsTX 76309-2602

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BBB Accreditation

A BBB Accredited Business since 05/01/1995

BBB has determined that Browning's Reliable Cars & Trucks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Browning's Reliable Cars & Trucks' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Browning's Reliable Cars & Trucks

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/08/2014Billing / Collection Issues | Read Complaint Details

My car was repossessed for no reason. I had just made my payment and my insurance was current. My son paid $75 to get my car back. All about money.
3/15/2014. My car was repoed from my home after **** "thought" it had no insurance. Truth is it had current insurance and my payment was current. Browning's Reliable makes money by repossessing cars for no plausible reason and then charging the consumer for their mistake. "It's all about trust"? Really? Browning's Reliable is all about "Getting extra cash". **** from Browning's Reliable: "I'm sorry". Sorry? Really???

Desired Settlement
$75. My car was repossessed from my home with no reason. Payment was current. Insurance was current. I want repossession fees back for my son. I feel Browning's Reliable is all about the extra cash they can pocket.

Business Response
In response to Mrs. ****'s complaint we can assure you that the last thing we want to do in our business in repossess a customer's vehicle. Our goal is to provide our customers with a reliable means of transportation while financing the collateral for them. We prefer to sell the vehicle, collect the contract, build the customer's credit, and hope to retain their business for the future.

Mrs. **** mentioned that we repossessed her car for no reason when in fact we did not have proof of full coverage insurance which is default and reason for repossession. As with any repossession we always try to contact the customer prior to assigning the repossession but was unable to since the numbers we had were not current.

As for the repossession fee, we are required by law not to charge any more to the creditor than we are charged by the repossession agent. I have attached a copy of the repossession invoice as well as the check stub showing what we paid the repossession agent. This record is common practice for us to prove our case in a situation such as this one.

Please review the attached sheets that include parts of our agreement with Mrs. **** in regards to her insurance and repossession as well as a statement from **** ******** which oversees our customer's insurance policies.
****** ********

Industry Comparison| Chart

Auto Dealers - Used Cars

Additional Information

BBB file opened: 05/01/1995Business started: 01/01/1992
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Floyd C. Browning, Jr (Owner)Customer Contact: Mr. Jimmy Tolleson Mr. Justin Browning
Number of Employees


Business Category

Auto Dealers - Used Cars

Hours of Operation
Mon: 08:00 AM to 06:00 PMTue: 08:00 AM to 06:00 PMWed: 08:00 AM to 06:00 PMThu: 08:00 AM to 06:00 PMFri: 08:00 AM to 06:00 PM
Industry Tips
Buying A Used Car

Map & Directions

Map & Directions

Address for Browning's Reliable Cars & Trucks

4570 Seymour Hwy

Wichita Falls, TX 76309-2602

To | From


1 Locations

  • 4570 Seymour Hwy 

    Wichita Falls, TX 76309-2602(940) 696-2277

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in North Central Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Browning's Reliable Cars & Trucks is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on 6/20/2013.


Industry Tips for Auto Dealers - Used Cars

Buying A Used Car

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.