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Consumer Complaints

BBB Accredited Business since 01/01/1981

Ferguson-Veresh, Inc.

Phone: (940) 692-4600Fax: (940) 692-1774

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/13/2014Billing / Collection Issues | Read Complaint Details
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Complaint
Charging for no work being done.
12/19/2013 The company showed up and they had sent the wrong people to my address. I needed techs to look at my furnace not my water heater. the techs told me that there was nothing that they could do since they were plumbers. they looked at a heater I have and said that they couldn't hook that up because of its age. they than called the office and presented me with a bill for a service call when they did nothing what so ever.

Desired Settlement
I don't feel that I should have been charged for a service call when they were the ones that made the scheduling error and sent the wrong techs to my house and that the money should be refunded.

Business Response
Ferguson-Veresh, Inc. believes this was a misunderstanding that was resolved before the end of the day on December 19th. **** ****** called the customer the same day and we went to the house and the customer did not pay for the Plumber that came to his house and only paid for the HVAC Technician that was sent. If there is still a problem, we are not aware of it.

Industry Comparison| Chart

Air Conditioning Repair, Water & Sewer Line Protection, Sheet Metal Work, Leak Detecting Instruments, Duct & Duct Fittings, Air Conditioning & Heating Contractors - Commercial, Heating & Air Conditioning, Water Heaters - Repairing, Plumbing Drains & Sewer Cleaning, Plumbers, Heating Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.