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Alaska, Oregon & Western Washington BBB > Accredited Business Directory > Video Games - Wholesale & Manufacturers > Redmond, WA > Nintendo of America Inc

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BBB Accredited Business since 03/01/1989

Nintendo of America Inc (Headquarters)

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(800) 255-37004600 150th Ave NE, Redmond, WA 98052-5113 Send email to Nintendo of America Incwww.nintendo.com

On a scale of A+ to F Reason for RatingBBB Ratings System Overview

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers video games.

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Request a quote from Nintendo of America Inc.

BBB Accreditation

A BBB Accredited Business since 03/01/1989

BBB has determined that Nintendo of America Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Nintendo of America Inc's rating include:

Length of time business has been operating.
Complaint volume filed with BBB for business of this size.
Response to 103 complaint(s) filed against business.
Resolution of complaint(s) filed against business.
BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

103 complaints closed with BBB in last 3 years | 53 closed in last 12 months

Complaint Type	Total Closed Complaints
Advertising / Sales Issues	5
Billing / Collection Issues	3
Delivery Issues	3
Guarantee / Warranty Issues	20
Problems with Product / Service	72
Total Closed Complaints	103

Read Complaints | Definitions | BBB Complaint Process | File a Complaint

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Nintendo of America Inc

Customer Experience	Total Customer Reviews
Positive Experience	1
Neutral Experience	0
Negative Experience	0
Total Customer Reviews	1 Customer Review

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Nintendo of America Inc

Additional Information

top

BBB file opened: 01/01/1986Business started: 01/01/1981

Contact Information

Principal: Ms Shellie Dow (Senior Director Contact Center)Customer Contact: Ms. Dorothy Caravias (Assistant Manager)Ms Christie Hamilton (Senior Lead)

Business Category

Video Games - Wholesale & Manufacturers, Video Games - Dealers, Wholesalers & Distributors, Manufacturers & Producers

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Customer Review Rating plus BBB Rating Summary

Nintendo of America Inc has received 5.00 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

LocationsX

2 Locations

4600 150th Ave NE
Redmond, WA 98052-5113(800) 255-3700Directions
PO Box 957
Redmond, WA 98073-0957Directions

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Nintendo of America Inc is in this range.

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

Advertising or Sales
Billing or Collection
Problems with Products or Services
Delivery
Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

Industry Tips for Video Games - Wholesale & Manufacturers

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

Customer Review Experience	Value
Positive Review	5 points per review
Neutral Review	3 points per review
Negative Review	1 point per review

BBB Business Review

BBB Accredited Business since 03/01/1989

Nintendo of America Inc (Headquarters)

Description

Request a Quote

BBB Accreditation

Reason for Rating

Customer Complaints SummaryRead complaint details

Customer Reviews Summary Read customer reviews

Government Actions

Advertising Review

Additional Information

Contact Information

Business Category

Customer Review Rating plus BBB Rating Summary

LocationsX

4600 150th Ave NE

PO Box 957

Industry Comparison ChartX

Types of Complaints Handled by BBB

BBB Complaint Process

Industry Tips for Video Games - Wholesale & Manufacturers

What is BBB Advertising Review?

What government actions does BBB report on?

About BBB Business Review Content and Services

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BBB Accredited Business since 03/01/1989

Nintendo of America Inc (Headquarters)

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Description

Request a Quote

BBB Accreditation

Reason for Rating

Customer Complaints SummaryRead complaint details

Customer Reviews Summary Read customer reviews

Government Actions

Advertising Review

Additional Information

Contact Information

Business Category

Customer Review Rating plus BBB Rating Summary

LocationsX

4600 150th Ave NE

PO Box 957

Industry Comparison ChartX

Types of Complaints Handled by BBB

BBB Complaint Process

Industry Tips for Video Games - Wholesale & Manufacturers

What is BBB Advertising Review?

What government actions does BBB report on?

About BBB Business Review Content and Services

BBB Customer Review Rating plus BBB Rating Overview

Quick Links

CUSTOMER REVIEWS

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Feedback

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What is a BBB Business Review?

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