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Business ProfileforBungie, Inc.
Video Game Dealers
Current Alerts For This Business
Pattern of Complaint:
On November 11, 2020, Better Business Bureau recognized a pattern of consumer complaints filed against Bungie, Inc. regarding customer service, products, and shipping/delivery issues. Consumers allege having difficulty reaching customer service and/or not receiving assistance when they do reach someone. In addition, consumers allege that the appeal process for a ban is unclear and that their statements are not being taken in consideration. Consumers claim that there are delays in items being shipped and/or delivered, and that they are receiving defective products.
On November 23, 2021, Bungie Inc. responded to BBB. Bungie, Inc. is working to eliminate the underlying pattern of complaints by accomplishing the following:
“With regard to the issue of the appeals process for receiving a ban, we do let players know that they may not receive a response, nor is there any guarantee that a ban or suspension will be overturned. We believe these, and other notices about the appeals process that can be found here: https://help.bungie.net/hc/en-us/articles/360049024492 are straightforward and clear. The appeals process is not an avenue for disputing the validity of detections, but rather for providing users the means to demonstrate that the infraction was a result of in-game functionality. Due to the nature of most incidents that lead to an account restriction, in the majority of cases, we are not willing to divulge the specifics of what the incident was or how we detected it, as this information can be used to circumvent detections in the future. This is a necessary step to ensure the continued security and enjoyment of the game.
Regarding orders placed with the Bungie Store, we are acutely aware that we have not been meeting either our customers’ or our own standards and are taking several steps to address the issues. Unfortunately, both a transition to a new platform and the effects of the global supply chain shortages have been greatly delaying the responses to customer concerns beyond what we deemed acceptable. Our store team recently developed a new strategy to speed up response times, including hiring additional staff, to ensure that we meet both our customer’s expectations and ours. We have also reached out to the Destiny community (such as tweets like the following: https://twitter.com/BungieStore/status/1461790204574978061?s=20 to provide them with a better idea as to when to expect certain high demand items, given current supply chain restraints. We are confident that these steps will both help set expectations on when customers will receive their purchases and provide more prompt feedback to any customer concerns.”
At-a-glance
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Business Details
- Location of This Business
- 555 106th Ave NE Ste 207, Bellevue, WA 98004-5088
- BBB File Opened:
- 8/11/2009
- Years in Business:
- 33
- Business Started:
- 1/1/1991
- Business Started Locally:
- 1/1/1991
- Business Incorporated:
- 1/14/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Chris Butcher, Secretary
- Mr. Pete Parsons, CEO
- Ms. Marjorie Martin, Paralegal
- Ms. Danielle Porter, Member
- Mr. Luis Villegas, Member
- Mr. Ondraus Jenkins, Member
- Mr. Christopher Barrett, Member
- Contact Information
Principal
- Mr. Chris Butcher, Secretary
- Ms. Marjorie Martin, Paralegal
- Ms. Danielle Porter, Member
- Mr. Luis Villegas, Member
- Mr. Ondraus Jenkins, Member
- Mr. Christopher Barrett, Member
Customer Contact
- Mr. Pete Parsons, CEO
- Ms. Marjorie Martin, Paralegal
Customer Complaints
187 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
To Bungie,First of all, i would like to thank you in advance for hearing me out and want to ask you to please fully read this request. In the last moments of playing destiny in my account, I was playing trials of ****** before I got banned. So the first and only thing that I thought I got banned for it was trials of ******. But after all these days of thinking and looking for a reason for the ban, I re-read The Code of Conduct and realized maybe the reason for banning my account was the seasonal rank farm that I did in Kings Fall raid. But I never thought that would be against the terms. Because it was solo farming that ***** nobody in the game and gives no advantage in the game besides access to seasonal rank rewards and cosmetics. I did that for the seasonal rank armor ornaments and that was it. I also want to give some information about the technical specifications for this farm. There is a spot in The Maze encounter in Kings fall raid that thralls spawn infinitely and can be farmed for seasonal XP. According to bungie TOS finding and using a glitch in the game is not against terms of service and will not get you banned. My daughter likes to kill thralls like a mini game and I let her do that for some time. And sometimes I used the macro functions of my Corsair K100 Keyboard to farm that spot for XP. I didnt know this may be against the Code of Conduct in any way. And there is also a Discord server with a ton of people in it that gives the exact Kings fall checkpoint for farming.For me, playing Destiny has always been an escape from depression and tough times in my life. And losing it would have a huge impact on my mental health. I always tried to play fair and help new lights.With all that being said, I would sincerely ask you to please reconsider my situation.Thank you!Best regards,** Kheirkhahkazemi My Username: GaLvAnIzE 2142#****
Read MoreCustomer Reviews
20 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
WB F
1 star
04/03/2024
Pathetic delivery on broken promises. When complaints are lodged on their site, swift bans are instituted to remove valid customer complaints/feedback.They gather post-match feedback from players regarding a wide array of complaints, but never share the data and we are not able to find it. For instance, what are the numbers of complaints regarding connection quality before and after they forced us to use crossplay? Connection issues with players on the **** network have skyrocketed in my experience, since the purchase of Bungie. I cannot enjoy half the game now, the only part that changes match to match, due to being on the "wrong" console.Bungie is a deceitful company that uses coercion, false advertising, and other psychological means to fool people into spending more and more time and money. I will never do business with this developer again.
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