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Business ProfileforSumner Veterinary Hospital PS
At-a-glance
Overview
Business Details
- Location of This Business
- 16024 60th St E, Sumner, WA 98390-3055
- BBB File Opened:
- 3/13/2001
- Years in Business:
- 40
- Business Started:
- 6/1/1983
- Business Started Locally:
- 6/1/1983
- Business Incorporated:
- 6/15/1983
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Ms. Lindsay Donahue, General Manager
- Mr. Nichol Phillips, Manager
- Contact Information
Customer Contact
- Mr. Nichol Phillips, Manager
- Additional Contact Information
Fax Numbers
- (253) 863-1488Primary Fax
- (253) 863-1488
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
12 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Laurie D
02/21/2024
Sumner Veterinary Hospital PS Response
02/22/2024
I spoke with this ************** via email. It was determined that we had an incorrect email on file for her. We corrected this error in her profile and emailed **************************'s complete history with test results. We have emailed and faxed over all information to her desired veterinarian. These have all been supplied to ************** via screenshots.
We sent ******'s bloodwork out and noted that nothing appeared abnormal once results came back in. Customer also has this screenshot noted with dates and times.
Our lead for the *** team was notified to coach her team to ask for email and phone information every time that customer calls.
We apologized for our incorrect capture of her email.
This was the review ************** left for us and our response.
"Take your pet to Summit if you can & not here if you can't see your regular vet. Lazy & all they care about is the money. ****** before they even saw my dog & another ****** for a Geriatric Profile. My dog had a seizure among other things suddenly, sent me home with no test results because they decided to send them out rather than do them in clinic & no meds for the seizures. He's had 2 more since. This was Sunday,it's now Wednesday & still no test results back, trying to get them to fax a prescription to my vet is like pulling teeth & so far nothing. I've called twice & messaged on their website once, so contacted them 3 times in as many days & no results . Dr. ****** was the vet, he's responsible for faxing prescription over to my vet. 2 good things I can say, they were friendly & I got in quickly...for all the good that did"
Hello ******, Thank you for entrusting ******'s care to us. It's noted that you visited our facility on Sunday the 18th regarding his seizures. We provided you with transparent information regarding our fees, including $215 for the ** visit and $242 for necessary bloodwork to assess for any abnormalities. Dr. * promptly shared the results of ******'s bloodwork via email on the 20th, confirming no abnormalities, as reflected in his notes. Furthermore, we ensured the timely delivery of ******'s prescribed medication to the specified destination via email and fax on the 19th, with a follow-up on the 21st.
It's imperative to underscore our commitment to following strict protocols, particularly when prescribing medications with potentially life-altering implications. Bloodwork results serve as a crucial factor in our decision-making process to safeguard the welfare of our patients. We regret any misunderstanding or inconvenience you may have encountered and are dedicated to addressing any further inquiries or concerns you may have. Thank you, SVH"
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