This business is not BBB accredited.Additional Locations
Phone: (360) 289-4416 Fax: (360) 289-4942 164 Ocean Shores Blvd NW, Ocean Shores, WA 98569
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This company offers the rental of ocean view resort homes.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Ocean Shores Ocean View Resort Homes include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Ocean Shores Ocean View Resort Homes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Larry Dianovich, Owner
Vacation Rentals Hotels Real Estate - Rentals by Individuals
Alternate Business NamesOcean Beach Front Homes Ocean Shores Ocean View Resort
THIS LOCATION IS NOT BBB ACCREDITED
164 Ocean Shores Blvd NW
Ocean Shores, WA 98569 (360) 289-4416 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 543
Ocean Shores, WA 98569
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We rented a vacation rental by owner from the business referenced in this complaint. The owner describes the property as "contemporary" and defines "contemporary" as "fairly new or renovated homes-cabins with average or above average furnishings and carpeting". Average, above average, furnishings and carpeting are all emphasized by the owner by underlining. The information details three levels of cleaning that can be purchased, in our case the $75 cleaning was waived because we booked by telephone, this is advertised on his website. The owner describes what this covers and states that the cleaning covers 130 items. The next level of clean is supposed done by "professionals" note that this category costs the renter $125, and further states that "This is the only guaranteed cleaning." I don't know if that indicates that even if you paid $75 for cleaning it may or may not get done or the $75 cleaning isn't really going to get the place clean. When I spoke with the owner about the three levels of cleaning he told me that there may be a little dust here and there. That I can live with, but the place was nothing less than filthy. The written information he provides states, "Dislike of your home-cabin does not exempt you from the total charges. We've described your home-cabin EXACTLY as it is". That statement is entirely false. As stated above, this home was beyond filthy. Additionally, many of the ceiling lights were missing the covers, the fan covers in the bathrooms were either missing or had a hole punched through it. The dust was so thick on the heating vents we were afraid to use them for fear of starting a fire. The rugs were extremely stained and/or dirty. The only thing "contemporary" about the furnishings was a leather loveseat and sofa. The TV sat on a broken part of a TV stand which was placed on top of a glass table. This house is not new or renovated nor is it a little dusty. This is false advertisement. I have pictures to verify my complaint.
Desired Settlement: I would like my money back and request the owner stop the deceptive advertising. I think the place may need to be inspected. None of the electrical outlets worked in the master bedroom. The hot tub is located above the living area and the ceiling shows leakage issues. I'm really not sure this place is safe for habitation. I texted the owner about the uncleanliness and offered to provide the photos I took, but he did not respond to my offer. Obviously he is not concerned.