This business is not BBB accredited.

Ocean Shores Ocean View Resort Homes

Additional Locations

Phone: (360) 289-4416 Fax: (360) 289-4942 164 Ocean Shores Blvd NW, Ocean Shores, WA 98569 http://www.oceanbeachfronthomes.com


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Description

This company offers the rental of ocean view resort homes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ocean Shores Ocean View Resort Homes include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Ocean Shores Ocean View Resort Homes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ocean Shores Ocean View Resort Homes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 21, 1994 Business started: 11/01/1991 Business started locally: 11/01/1991
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Health
101 Israel Rd SE, Tumwater WA 98501
http://www.doh.wa.gov
Phone Number: (800) 525-0127
hsqa.csc@doh.wa.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Larry Dianovich, Owner
Contact Information
Principal: Mr. Larry Dianovich, Owner
Business Category

Vacation Rentals Hotels Real Estate - Rentals by Individuals

Alternate Business Names
Ocean Beach Front Homes Ocean Shores Ocean View Resort

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    164 Ocean Shores Blvd NW

    Ocean Shores, WA 98569 (360) 289-4416

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 543

    Ocean Shores, WA 98569

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We rented a vacation rental by owner from the business referenced in this complaint. The owner describes the property as "contemporary" and defines "contemporary" as "fairly new or renovated homes-cabins with average or above average furnishings and carpeting". Average, above average, furnishings and carpeting are all emphasized by the owner by underlining. The information details three levels of cleaning that can be purchased, in our case the $75 cleaning was waived because we booked by telephone, this is advertised on his website. The owner describes what this covers and states that the cleaning covers 130 items. The next level of clean is supposed done by "professionals" note that this category costs the renter $125, and further states that "This is the only guaranteed cleaning." I don't know if that indicates that even if you paid $75 for cleaning it may or may not get done or the $75 cleaning isn't really going to get the place clean. When I spoke with the owner about the three levels of cleaning he told me that there may be a little dust here and there. That I can live with, but the place was nothing less than filthy. The written information he provides states, "Dislike of your home-cabin does not exempt you from the total charges. We've described your home-cabin EXACTLY as it is". That statement is entirely false. As stated above, this home was beyond filthy. Additionally, many of the ceiling lights were missing the covers, the fan covers in the bathrooms were either missing or had a hole punched through it. The dust was so thick on the heating vents we were afraid to use them for fear of starting a fire. The rugs were extremely stained and/or dirty. The only thing "contemporary" about the furnishings was a leather loveseat and sofa. The TV sat on a broken part of a TV stand which was placed on top of a glass table. This house is not new or renovated nor is it a little dusty. This is false advertisement. I have pictures to verify my complaint.

Desired Settlement: I would like my money back and request the owner stop the deceptive advertising. I think the place may need to be inspected. None of the electrical outlets worked in the master bedroom. The hot tub is located above the living area and the ceiling shows leakage issues. I'm really not sure this place is safe for habitation. I texted the owner about the uncleanliness and offered to provide the photos I took, but he did not respond to my offer. Obviously he is not concerned.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ocean Shores Ocean View Resort Homes
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)