BBB Business Review

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Grossbusters Carpet Cleaning

Phone: (855) 937-8326 View Additional Phone Numbers 3809 Golden Eagle Loop SE, Olympia, WA 98513 View Additional Web Addresses

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Grossbusters Carpet Cleaning specializes in the following areas of cleaning for both residential and commercial clients:  carpet cleaning, upholstery cleaning, tile and grout cleaning, hard surface cleaning, air duct cleaning, dryer vent cleaning, pet odor removal, leather cleaning, carpet and upholstery protection, and more.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Grossbusters Carpet Cleaning include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Grossbusters Carpet Cleaning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 14, 2011 Business started: 09/11/2010 in WA Business started locally: 09/11/2010 Business incorporated 01/01/2015 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Type of Entity

Limited Liability Company (LLC)

Business Management
Robert Kochis, Owner Sarah Nelson, Owner
Contact Information
Principal: Robert Kochis, Owner
Business Category

Upholstery & Carpet Cleaning Carpet & Rug Cleaners Air Duct Cleaning Furniture Cleaning Cleaning Services - Commercial Office Tile & Grout Cleaning Upholstery and Rug Cleaning

Products & Services

Grossbusters Carpet Cleaning sells the following brand(s): 3M Scotchgard, More!, Rotovac

Grossbusters Carpet Cleaning offers the following product(s): 12 Month Spot & Spill Warranty, Air Duct Cleaning, Area Rug Cleaning, Carpet and Upholstery Protection, Carpet Cleaning, Carpet Manufacturer's Warranty Satisfaction For Cleaning, Dryer Vent Cleaning, Pet Odor Removal, Tile and Grout Cleaning, Upholstery Cleaning

Method(s) of Payment
Visa, MasterCard, American Express, Discover, PayPal, Check, Cash
Refund and Exchange Policy
Grossbusters Carpet Cleaning backs all work by our 100% Money-Back Guarantee.  Please see our website or contact us for full details.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.