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BBB Business Review

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BBB Accredited Business since

The Power Shop

Phone: (360) 825-9400 Fax: (360) 825-9209 1920 Garrett St, Enumclaw, WA 98022 View Additional Email Addresses http://www.thepowershop.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers performance upgrades, maintenance, and repairs on full size trucks.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Power Shop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Power Shop include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Power Shop
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 23, 2002 Business started: 06/01/1997 in WA Business started locally: 06/01/1997 Business incorporated 06/16/1997 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. John Owens, President Ms. Diane Owens, Office Manager Mrs. Diane E Owens, Office Manager
Contact Information
Customer Contact: Mrs. Diane E Owens, Office Manager
Principal: Mr. John Owens, President
Business Category

Truck Repair & Service

Method(s) of Payment
PayPal, Visa, Mastercard, Discover, & Cash
Refund and Exchange Policy
Return Policy
New, un-opened parts may be returned without incurring a restock fee. If the part has been opened and/or installed a 20% restock fee may apply. There are no returns after 30 days. Returns will not be accepted without prior authorization. Meaning, don't just send back your parts and expect us to process your return.
- If you cancel your order and your parts have not shipped there is no restock fee, but a 3% credit card processing charge will be assessed.
- If you cancel your order and your parts have been shipped but not delivered then you will be charged the original shipping cost, re-direct fee and a 3% credit card processing charge.
- If you cancel your order and your parts have been shipped & delivered you will be charged the original shipping cost, a 3 % credit card processing charge, and be responsible for the expense of return shipping.

Alternate Business Names
The Powershop Inc
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.