BBB Accredited Business since

A Total Tree Service

Phone: (425) 293-7376 1425 99th Ave SE, Lake Stevens, WA 98258

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This company offers tree trimming, overhang and hedge trimming, as well as tree removal.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A Total Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A Total Tree Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A Total Tree Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 09, 2009 Business started: 05/01/2008 Business started locally: 05/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
Phone Number: (800) 451-7985

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Type of Entity

Sole Proprietorship

Business Management
Mr. Chet Goodrow, Owner
Contact Information
Principal: Mr. Chet Goodrow, Owner
Business Category

Tree Service Tree Service - Pruning Tree Service - Transplant Landscaping Services (NAICS: 561730)

Additional Locations

  • 1425 99th Ave SE

    Lake Stevens, WA 98258 (425) 293-7376


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/6/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The owner of a Total Tree Service failed to haul away redwood tree stumps after cutting down tree, resulting in a total mess in our front yard. He stood at my front door and acknowledged the misunderstanding and stated that he'd be back later in the day (February 19,2014) or tomorrow (February 20, 2014) to haul away the stumps. At 11:30am on February 20, 2014, I called A Total Tree Service to see what time they would be over to do this. No answer, so left a voice mail. The owner did not return my call. Called several times more on February 20, 2014 and no one answered. Left another voice mail at 3:30pm and did not hear back from him. I assume he has caller ID as he immediately answered the phone on days leading up to the estimate. The writing on the estimate I received stated "1 Redwood Cedar, remove, haul away all debris and wood." Judging from other complaints I've read about A Total Tree Service, they will not be back to my house to remove the redwood tree stumps. Our cost, per the estimate, for cutting down the redwood tree, hauling away all debris, including the wood was $900. We are in the process of deciding how to remove this mess from our front yard, which will cost us additional money.

Desired Settlement: The total cost for performing the redwood tree services, per the estimate and amount rendered, was $900. As stated, the removal of all debris and wood was included in the estimate. A Total Tree Service has withdrawn from verbal agreement to come back to house and remove redwood stumps from our front yard. We are seeking compensation of $200 for breach of agreement and do not want "services" in lieu of.

Business Response: Initial Business Response /* (1000, 16, 2014/04/22) */ *****,s job was completed and on the bid I did not put down that I would pick the wood, I did it for good business, and also told her that it might take a day or to pick it up and we did, but I take it she wanted done faster than that, and jumped the gun and got a hold of bbb Thanks for your help on this manner

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on A Total Tree Service
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)