BBB Logo

Better Business Bureau ®
Start With Trust®
In Alaska, Oregon & Western Washington

BBB Business Review

Is this your Business?

This Business is not BBB Accredited

Vacation Choices LLC

Phone: (360) 918-0662Fax: (866) 608-2955View Additional Phone Numbers120 State Ave NE PMB 1417, OlympiaWA 98501-1131 Send email to Vacation Choices LLChttp://www.vacationchoices.comView Additional Web Addresses ! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a discount travel club for businesses and consumers.

BBB Accreditation

Vacation Choices LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Vacation Choices LLC's rating include:

  • Length of time business has been operating.
  • 127 complaints filed against business
  • Failure to respond to 20 complaints filed against business.
  • 4 complaints filed against business that were not resolved.
  • 4 serious complaints filed against business.
  • Government action(s) against business.
  • Advertising issue(s) found by BBB.

On March 21, 2013, BBB recognized a pattern of complaints from consumers regarding advertising and sales practice issues. Consumers allege they are contacted by Vacation Choices LLC via promotional material offering a gift if they attend a seminar. Consumers claim when contacting the company to inquire about the gift, complete conditions are not disclosed; consumers claim they attend the seminar and receive a certificate to claim the gift, which requires payment of applicable taxes and fees.

Additionally, consumers allege Vacation Choices LLC's sales representatives use misleading sales practices. Consumers allege at the seminar they are told they will receive travel discounts with their membership. Consumers claim when they later make travel arrangements, they discover their membership is not saving them any money, and making arrangements outside of their membership would be less expensive. Consumers further allege the company offers a discounted membership if the consumer transfers their timeshare deed to the company, and the company promises to cover maintenance fees and taxes. Consumers claim they later discover their timeshare cannot be transferred, but the company is unwilling to refund the membership cost.

BBB has received information from Vacation Choices LLC indicating its promotional materials inform consumers certain restrictions apply; and deposits, shipping and handling, processing fees, taxes, reservation and destination fees are the responsibility of the consumer.

BBB encourages consumers to carefully review all terms and conditions prior to accepting any offers.

Customer Complaints SummaryRead complaint details

127 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues81
Billing / Collection Issues1
Guarantee / Warranty Issues1
Problems with Product / Service44
Delivery Issues0
Total Closed Complaints 127

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vacation Choices LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Vacation Choices LLC.

BBB file opened: 06/07/2011Business started: 02/07/2008Business started locally: 05/01/2011
Type of Entity

Limited Liability Company

Contact Information
Principal: Ms Katie Sonn (Staff Attorney)Mr Jonathan Gibbs (Member)
Business Category

Travel Clubs

Alternate Business Names
Choice Resort Vacations LLC, V C
Industry Tips
BBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Getting the Best Hotel Rate
Vacation and Travel
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.