This Business is not BBB Accredited
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This company offers a discount travel club for businesses and consumers.
Vacation Choices LLC is not BBB Accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Vacation Choices LLC's rating include:
- Length of time business has been operating.
- 127 complaints filed against business
- Failure to respond to 20 complaints filed against business.
- 4 complaints filed against business that were not resolved.
- 4 serious complaints filed against business.
- Government action(s) against business.
- Advertising issue(s) found by BBB.
On March 21, 2013, BBB recognized a pattern of complaints from consumers regarding advertising and sales practice issues. Consumers allege they are contacted by Vacation Choices LLC via promotional material offering a gift if they attend a seminar. Consumers claim when contacting the company to inquire about the gift, complete conditions are not disclosed; consumers claim they attend the seminar and receive a certificate to claim the gift, which requires payment of applicable taxes and fees.
Additionally, consumers allege Vacation Choices LLC's sales representatives use misleading sales practices. Consumers allege at the seminar they are told they will receive travel discounts with their membership. Consumers claim when they later make travel arrangements, they discover their membership is not saving them any money, and making arrangements outside of their membership would be less expensive. Consumers further allege the company offers a discounted membership if the consumer transfers their timeshare deed to the company, and the company promises to cover maintenance fees and taxes. Consumers claim they later discover their timeshare cannot be transferred, but the company is unwilling to refund the membership cost.
BBB has received information from Vacation Choices LLC indicating its promotional materials inform consumers certain restrictions apply; and deposits, shipping and handling, processing fees, taxes, reservation and destination fees are the responsibility of the consumer.
BBB encourages consumers to carefully review all terms and conditions prior to accepting any offers.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||81|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||44|
|Total Closed Complaints||127|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Vacation Choices LLC.BBB file opened: 06/07/2011Business started: 02/07/2008Business started locally: 05/01/2011
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Ms Katie Sonn (Staff Attorney)Mr Jonathan Gibbs (Member)
Alternate Business NamesChoice Resort Vacations LLC, V C
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