BBB Business Review

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This business is not BBB accredited.

Lotus Travel

Additional Locations

Phone: (425) 533-0575 Fax: (425) 484-2133 View Additional Phone Numbers 5990 158th Ave SE, Bellevue, WA 98006 View Additional Email Addresses http://www.lotustours.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers travel services to China, Vietnam and Cambodia for adoption and heritage travel.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lotus Travel include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lotus Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 14, 2000 Business started: 10/13/1995 Business started locally: 10/13/1995 Business incorporated 10/13/1995 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Type of Entity

Corporation

Business Management
Mr. Louie Yi, President Iris Culp, Heritage Tours Program Director Ms. Lea Xu, Manager
Contact Information
Principal: Mr. Louie Yi, President
Business Category

Travel Agencies & Bureaus

Refund and Exchange Policy
Passengers who cancel their tour reservations for any reason whatsoever are subject to the following cancellation penalties according to the following schedule:

Days Before Departure Fee

30 days or more $200 per person

29-16 days 10% of tour cost

15-8 days 25% of tour cost

7-2 days 50% of tour cost

Cancel within 48 hrs 100% of tour cost

No refunds could be made for any unused portions of the tour due to cancellations and/or changes made by the participants when the tour is in progress. All refund claims must be submitted in writing through the agency from which the tour was purchased within 30 days of the tour termination. Voluntary non-usage of hotel accommodations, tour features and services are non-refundable and/or not exchangeable for other preferable substituting arrangements. No refunds can be made for changes to hotels and other services made at the discretion of passengers en route. Travel agency service fees, travel insurance, shipping and handling charges, travel visa courier service fees are also non-refundable. Travelers who are eligible for refunds should allow at least four to six weeks for refund processing procedures (noted that airline ticket refunds may have a longer lead time).
Service Area
United States and Canada
Alternate Business Names
Lotus Travel Inc
Products & Services

Customized itinerary and touring services; visa application assistance; travel insurance; cell phone rental; and free webinars to prepare families for travel.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.