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This company offers travel services to China, Vietnam and Cambodia for adoption and heritage travel.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lotus Travel include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Customer Reviews Summary Read customer reviews
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Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Louie Yi, President Iris Culp, Heritage Tours Program Director Ms. Lea Xu, Manager
Travel Agencies & Bureaus
Refund and Exchange PolicyPassengers who cancel their tour reservations for any reason whatsoever are subject to the following cancellation penalties according to the following schedule:
Days Before Departure Fee
30 days or more $200 per person
29-16 days 10% of tour cost
15-8 days 25% of tour cost
7-2 days 50% of tour cost
Cancel within 48 hrs 100% of tour cost
No refunds could be made for any unused portions of the tour due to cancellations and/or changes made by the participants when the tour is in progress. All refund claims must be submitted in writing through the agency from which the tour was purchased within 30 days of the tour termination. Voluntary non-usage of hotel accommodations, tour features and services are non-refundable and/or not exchangeable for other preferable substituting arrangements. No refunds can be made for changes to hotels and other services made at the discretion of passengers en route. Travel agency service fees, travel insurance, shipping and handling charges, travel visa courier service fees are also non-refundable. Travelers who are eligible for refunds should allow at least four to six weeks for refund processing procedures (noted that airline ticket refunds may have a longer lead time).
Service AreaUnited States and Canada
Alternate Business NamesLotus Travel Inc
Products & Services
Customized itinerary and touring services; visa application assistance; travel insurance; cell phone rental; and free webinars to prepare families for travel.